Case Manager Supervisor

18 hours ago

Bronx, New York, United States HELP USA Full time

Program Overview

At HELP USA, we are committed to providing comprehensive services to individuals and families in need. As a Case Manager Supervisor, you will play a critical role in leading our team of Case Managers in delivering high-quality services to our residents.

Responsibilities:

* Lead the Case Management team in delivering a comprehensive program of on-site and/or community-based services to ensure that our residents receive the maximum benefit from their stay in one of our shelters.
* Identify service delivery gaps and develop appropriate service linkages to ensure that our residents receive the support they need to achieve self-sufficiency.
* Review all resident complaints and incident reports and ensure follow-up on all findings.
* Identify and document staff development issues and ensure staff completion of agency-mandated courses, core curriculum, and other indicated training.
* Ensure program compliance with all relevant government regulations.
* Ensure accurate and timely submission of all program statistics and reports.

Requirements:

* Bachelor's degree in social work or a related field OR equivalent experience and skills.
* Minimum of 2 years of case management, assessment, counseling, and crisis intervention preferred.
* Supervisory experience in a case management setting is highly desired.
* Knowledge and understanding of family systems approach to practice preferred.
* Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
* Strong organizational and documentation skills.
* Ability to work in a fast-paced environment.
* Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.
* Excellent organizational skills to enable management of multiple priorities concurrently and in a time-sensitive manner.
* Valid US driver's license a plus.
* Computer literacy, particularly with Microsoft Office applications.
* Able to provide evening and weekend coverage as needed.

Benefits:

* Health insurance through Cigna, including dental and vision with an option that covers entire family with minimal employee contribution.
* Generous Paid Time Off
* 401k with Company contribution even if employee doesn't contribute.
* And More

About Us:

At HELP USA, we work to ensure that everyone has a place to call home. We're one of the nation's largest non-profit homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.

With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.

We hope that you will consider joining our team in the fight against homelessness.

EOE. A Drug-Free Workplace.

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