Case Management Supervisor

16 hours ago

Bronx, New York, United States HELP USA Full time
Job Title: Case Management Supervisor

Job Summary:

We are seeking a highly skilled and experienced Case Management Supervisor to join our team at HELP USA. As a Case Management Supervisor, you will be responsible for providing supervision to the Case Management and Housing Specialist staff and ensuring the delivery of comprehensive, community-based services.

Key Responsibilities:

  • Directly supervise Case Managers and Housing Specialists to ensure the delivery of quality and appropriate services to clients.
  • Provide direct intervention for problems and/or complex urgent cases as needed and assist staff in linking clients in critical circumstances with immediate need entitlements in order to maintain existing housing.
  • Work with the Executive Director and Assistant Executive Director to evaluate program performance, determine gaps in service delivery systems, and assist in developing solutions for identified gaps and/or program performance issues.
  • Ensure proper documentation of services provided through CARES database reports, case conferences, team meetings, supervision, and case record audits and collect, analyze, and report on team statistics for the program.
  • Participate in program outreach efforts and conduct presentations to community-based organizations in order to increase enrollments.
  • Provide and document weekly, regularly scheduled, individual supervision to assigned staff; identify opportunities for staff development; and co-facilitate training with other team members.

Requirements:

  • Bachelor's degree in social work or a related field OR equivalent experience and skills.
  • Minimum of 2 years of case management, assessment, counseling, and crisis intervention preferred.
  • Supervisory experience in a case management setting is highly desired.
  • Knowledge and understanding of family systems approach to practice preferred.
  • Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
  • Strong organizational and documentation skills.
  • Ability to work in a fast-paced environment.
  • Ability to take initiative, be dependable, and resourceful, and pay keen attention to detail.
  • Excellent organizational skills to enable management of multiple priorities concurrently and in a time-sensitive manner.
  • Valid US driver's license a plus.
  • Computer literacy, particularly with Microsoft Office applications.
  • Able to provide evening and weekend coverage as needed.

Benefits:

  • Health insurance through Cigna, including dental and vision with an option that covers entire family with minimal employee contribution.
  • Generous Paid Time Off.
  • 401k with Company contribution even if employee doesn't contribute.
  • And More.

About HELP USA:

At HELP USA, we work to ensure that everyone has a place to call home. We're one of the nation's largest non-profit homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.

With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.

We hope that you will consider joining our team in the fight against homelessness.

EOE. A Drug-Free Workplace.

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