Customer Service Specialist

7 days ago


Elgin, Illinois, United States John Sutton - State Farm Agent Full time

About Us:

At John Sutton State Farm, we take pride in being a trusted insurance agency that has been serving our community for over 30 years. With a focus on providing exceptional customer service and comprehensive insurance solutions, we have earned a strong reputation as a leader in the industry.

About John Sutton

  • University of Illinois
  • President's Club Qualifier
  • Million Dollar Round Table Qualifier
  • Chairman's Circle Qualifier
  • Crystal of Excellence Qualifier
  • Exotic Club Traveler
  • National Association of Insurance & Financial Advisors
  • National Sales Achievement Qualifier
  • State Farm Agent since 1990
  • Elgin Chamber of Commerce

Role and Responsibilities:

As a Sales Associate at John Sutton State Farm, you will play a pivotal role in helping individuals and families protect what matters most to them. Your key responsibilities will include:

  1. Insurance Sales and Customer Acquisition: Engaging with potential customers to understand their insurance needs and recommending personalized insurance and financial products that align with their unique requirements.
  2. Lead Generation: Proactively seeking out new business opportunities through various channels, including referrals, networking events, and community involvement.
  3. Consultative Selling: Conducting comprehensive consultations with customers, identifying their coverage needs, and presenting suitable solutions in a clear and understandable manner.
  4. Customer Relationship Management: Building strong and lasting relationships with clients, ensuring their satisfaction, and providing ongoing support.
  5. Team Collaboration: Working closely with our team to achieve individual and team sales targets and contribute to the overall success of the agency.

Qualifications:

To excel in this role, we are seeking candidates with the following qualifications:

  • Sales Experience: Prior experience in sales or customer service is preferred, but we welcome individuals with a genuine passion for sales and a determination to succeed.
  • Communication Skills: Excellent verbal and written communication abilities to effectively convey insurance concepts and provide top-notch customer service.
  • Customer-Centric: A strong commitment to providing outstanding service and building long-term relationships with clients.
  • Goal-Oriented: A self-motivated and goal-driven individual with a proven track record of meeting and exceeding sales targets.
  • Insurance Knowledge: While not required, familiarity with insurance products and industry practices will be advantageous.
  • Bilingual Spanish

Benefits

  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative team that feels like family.
  • Opportunities for career growth and advancement within the agency.
  • Salary plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Growth potential/Opportunity for advancement within my office


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