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Renal Social Services Specialist
2 months ago
The Renal Social Services Specialist plays a crucial role in delivering social support to patients, enhancing their overall well-being and improving health outcomes. This position collaborates closely with an Interdisciplinary Team to optimize patient care and contribute to the organization’s quality assurance and performance improvement initiatives.
KEY RESPONSIBILITIES:
- Perform comprehensive assessments and develop tailored care plans to facilitate better adaptation to dialysis treatment.
- Support home management efforts in collaboration with the Interdisciplinary Team (IDT).
- Maintain effective communication with the IDT regarding patient concerns, interventions, and objectives.
- Consult with healthcare providers, including physicians and therapists, to coordinate patient care.
- Assist with the admissions process to address any insurance-related matters.
- Engage actively in initiatives aimed at enhancing clinical outcomes as part of the quality assurance and performance improvement (QAPI) process.
- Utilize Crown web for accurate data submission.
- Participate in individual and group projects as assigned by management.
- Perform additional duties as required.
- Uphold the values and customer service standards of the organization.
- Deliver exceptional customer service to all staff, clients, and vendors.
- Foster and maintain effective relationships through timely and clear communication.
- Proactively address and resolve customer service issues in a timely manner.
- Proficient in computer applications, particularly the Microsoft Office Suite: Outlook, Word, and Excel.
- Strong presentation and communication abilities.
- Demonstrated productivity and resourcefulness with a proven ability to meet deadlines.
- Self-motivated individual capable of working independently while thriving in a collaborative, fast-paced team environment.
- Ability to manage multiple tasks, work under pressure, and meet deadlines effectively.
- Excellent written and verbal communication skills.
- Strong organizational, data entry, and interpersonal skills.
- High integrity and a team-oriented approach with a focus on patient service and adaptability.
- A minimum of one year of experience as a renal social worker.
- A Master’s degree in Social Work is required.
- Must possess a Licensed Social Worker (LSW) credential.
The physical demands and working conditions described are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Daily responsibilities include desk work and computer use, along with interaction with prospective and current clients. The position may require travel between assigned facilities and various locations, including attendance at scheduled staff meetings.
The work environment is typical of a healthcare facility, featuring controlled air temperature and moderate noise levels. It may also resemble a dialysis center or a patient's home, where exposure to infectious and contagious materials may occur.
