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Customer Service Representative

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Elgin, Illinois, United States Caesars Entertainment Full time

**Job Summary**

Caesar's Entertainment is seeking a highly skilled and customer-focused Concierge to join our team at the Grand Victoria Casino. As a Concierge, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our players.

Key Responsibilities:

  • Issue player cards for new and existing accounts, ensuring accurate and timely processing.
  • Evaluate customer play to determine comping needs, providing personalized rewards and benefits.
  • Assure high standards of guest service, responding promptly to customer inquiries and resolving issues efficiently.
  • Provide in-depth information on marketing and casino-related promotions, answering questions and addressing customer concerns.
  • Collaborate with other departments to ensure seamless guest experience, fostering a positive and welcoming environment.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong analytical and problem-solving skills, with attention to detail and accuracy.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • High school diploma or equivalent required; prior customer service experience preferred.