Service Intake Coordinator

4 weeks ago


Baltimore, Maryland, United States Beltway Companies Full time
Job Description

At Beltway Companies, we're dedicated to delivering top-notch service to our clients and empowering our employees. As a Service Intake Specialist, you'll play a pivotal role in our Service Department, ensuring seamless communication and workflow between our clients and internal teams.

Key Responsibilities:

  • Greet customers promptly and gather vehicle/customer information for repairs, including invoicing.
  • Assist the Service Department with phone calls and support the service advisor at the desk.
  • Document customers' vehicle issues and maintenance needs accurately.
  • Obtain customer signatures on repair orders and provide copies to customers.
  • Ensure compliance with International and vendor policies, and maintain proper documentation on repair orders.
  • Apply relevant items to repair orders, document all repairs, and ensure technicians' comments are precise.
  • Update customers on repair progress and status changes, and work with the accounting office on account issues and credits.
  • Handle customer complaints with professionalism, file necessary documentation, and manage payment methods and vehicle security.

Requirements:

  • Team player with a strong commitment to customers and the service team.
  • Self-motivated with excellent written and verbal communication skills.
  • Sensitive to customer needs and attentive listening skills.
  • Professional demeanor with a High School Diploma or equivalent.
  • Familiar with basic computer skills.

Benefits:

  • 401(k) matching
  • Dental Insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Boot Reimbursement
  • The wage range for this role takes into account a wide range of factors including but not limited to skill sets, experience, training, and certifications. A reasonable estimate of the current range would be $18 to $22 per hour


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