Service Coordinator

4 weeks ago

Baltimore, Maryland, United States Civic Works Full time
Job Details

Job Location
Civic Works Inc.

Salary Range
$45,000 - $48,000 per year

Job Category
Staff Member

Description

The Service Coordinator will be responsible for overseeing and providing service coordination and case management for members in a senior affordable housing building, managed by CSI Support & Development (CSI). The Service Coordinator's responsibility is to enhance the ability for members to stay living independently in the co-op, and includes collaborating with members, the Co-op council and/or the liaison, assessing needs and linking members and community members to services, providing case management, planning and implementing educational opportunities promoting health and well-being, and developing and supporting meaningful engagement between members in the Co-op and those of the surrounding community.

Primary Responsibilities:
  • Working collaboratively with the members, Council, and other committees of the Co-op;
  • Coordinating as well as conducting complete psychosocial assessments for residents on a voluntary basis who may be at-risk or frail on an initial and ongoing basis;
  • Helping transition applicants for residency by determining their current and potential needs;
  • Coordinating and/or providing general case management and referral services;
  • Maintaining accurate, complete, updated files on members, programs and activities through an online case management program;
  • Participating in regular meetings with the Co-op team and the Civic Works service coordinator team and providing appropriate status reports;
  • Establishing relationships with local service providers who are currently providing or could provide services to residents who are at-risk or frail, and monitoring the quality and effectiveness of their service delivery;
  • Assuring that all service providers are 'vetted' based on established criteria prior to making referrals;
  • Assisting members to create and maintain informal support networks consisting of other members, family, and friends in their Co-ops and the community;
  • Continuously improving the quality of member and community services that are provided by participating in regular training, research, and evaluation of outcomes;
  • Acting as a liaison between community agencies, service providers and resident members;
  • Planning and implementing dynamic educational and group programs;
  • Maintaining a directory of community services and making it available to resident members, their families, and staff.


Qualifications

Education and Experience:
  • Associate degree or higher in social work, psychology, gerontology, counseling or related specialty, 1+ years of experience working with older adults in a community-based setting or equivalent combination of education and experience;
  • 3+ years of experience in case management or service coordination with older adults in a community-based setting.


Skills and Abilities:
  • Strong computer skills and database management skills are required;
  • Highly organized, detail-oriented, and able to manage multiple projects simultaneously;
  • Exceptional personal responsibility for meeting goals and a track record of success;
  • Excellent oral and written communication skills;
  • Ability to prepare and submit accurate and reliable reports;
  • Ability to recognize problems, develop innovative solutions, and implement them;
  • Strong initiative and creativity, and able to excel while working independently;
  • Committed to advancing racial equity across systems related to job access, job quality, and the environment;
  • Commitment to working in and creating diverse, equitable, and inclusive environments.

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