Service Coordinator
5 days ago
Job Location
Civic Works Inc.
Salary Range
$45,000 - $48,000 per year
Job Category
Staff Member
Description
The Service Coordinator will be responsible for overseeing and providing service coordination and case management for members in a senior affordable housing building, managed by CSI Support & Development (CSI). The Service Coordinator's responsibility is to enhance the ability for members to stay living independently in the co-op, and includes collaborating with members, the Co-op council and/or the liaison, assessing needs and linking members and community members to services, providing case management, planning and implementing educational opportunities promoting health and well-being, and developing and supporting meaningful engagement between members in the Co-op and those of the surrounding community.
Primary Responsibilities:
- Working collaboratively with the members, Council, and other committees of the Co-op;
- Coordinating as well as conducting complete psychosocial assessments for residents on a voluntary basis who may be at-risk or frail on an initial and ongoing basis;
- Helping transition applicants for residency by determining their current and potential needs;
- Coordinating and/or providing general case management and referral services;
- Maintaining accurate, complete, updated files on members, programs and activities through an online case management program;
- Participating in regular meetings with the Co-op team and the Civic Works service coordinator team and providing appropriate status reports;
- Establishing relationships with local service providers who are currently providing or could provide services to residents who are at-risk or frail, and monitoring the quality and effectiveness of their service delivery;
- Assuring that all service providers are 'vetted' based on established criteria prior to making referrals;
- Assisting members to create and maintain informal support networks consisting of other members, family, and friends in their Co-ops and the community;
- Continuously improving the quality of member and community services that are provided by participating in regular training, research, and evaluation of outcomes;
- Acting as a liaison between community agencies, service providers and resident members;
- Planning and implementing dynamic educational and group programs;
- Maintaining a directory of community services and making it available to resident members, their families, and staff.
Qualifications
Education and Experience:
- Associate degree or higher in social work, psychology, gerontology, counseling or related specialty, 1+ years of experience working with older adults in a community-based setting or equivalent combination of education and experience;
- 3+ years of experience in case management or service coordination with older adults in a community-based setting.
Skills and Abilities:
- Strong computer skills and database management skills are required;
- Highly organized, detail-oriented, and able to manage multiple projects simultaneously;
- Exceptional personal responsibility for meeting goals and a track record of success;
- Excellent oral and written communication skills;
- Ability to prepare and submit accurate and reliable reports;
- Ability to recognize problems, develop innovative solutions, and implement them;
- Strong initiative and creativity, and able to excel while working independently;
- Committed to advancing racial equity across systems related to job access, job quality, and the environment;
- Commitment to working in and creating diverse, equitable, and inclusive environments.
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