Paralegal - Centralized Intake Unit

1 week ago


Baltimore, Maryland, United States Legal Aid Bureau Full time
Job Summary

Maryland Legal Aid (MLA) is seeking a full-time telephone intake paralegal to join the Centralized Intake unit in Baltimore City. The successful candidate will be responsible for handling all functions related to client intake, including conducting initial and subsequent interviews, screening clients for eligibility, and making referrals as appropriate.

Key Responsibilities:

  • Conduct initial and subsequent interviews with clients to gather information and assess their needs.
  • Screen clients for eligibility for MLA services and make referrals to staff attorneys as necessary.
  • Complete intakes, transfer calls, and intakes to staff attorneys using MLA's case management system and contact center software.
  • Perform other duties as assigned within the scope of the position's essential functions.

Requirements:

  • Basic written and oral communication skills, computer proficiency, and strong reading comprehension.
  • Paralegal certification or equivalent experience desired.
  • Experience working in a law firm or legal services environment.
  • Ability to work independently, prioritize tasks, and multitask.
  • Ability to learn specialized software and perform other duties as assigned.

Benefits:

  • Competitive salary range of $50,088.60 to $59,650 per year, depending on experience.
  • Eligibility for additional compensation for conferred degrees and certificates.
  • Generous benefits package, including health, dental, vision, life insurance, and a 401(k)-retirement plan.

About Maryland Legal Aid:

Maryland Legal Aid is committed to equity, justice, and inclusion. We seek to hire individuals from diverse backgrounds and perspectives that are reflective of the communities we serve.



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