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Service Coordinator

2 months ago

Baltimore, Maryland, United States Bon Secours Full time
About the Role

The Service Coordinator will play a critical role in enhancing the lives of residents of Bon Secours housing. This position will provide residents with information about local services and resources, promote access to these services, and monitor their provision. The Service Coordinator will work in conjunction with the Housing Department of Bon Secours and the property management team to foster a positive atmosphere at the property for the enjoyment of its residents.

Key Responsibilities

* Identify, assess, select, develop, and maintain community service referral partnerships that assist residents in achieving their life opportunities objectives.
* Provide limited case-management for residents when such service is not available elsewhere.
* Establish and maintain regular contact with existing residents and welcome new residents in a timely fashion.
* Work with property management in mediating conflicts between residents, addressing lease violations, and preventing evictions.
* Arrange for, promote, and hold regular information and wellness sessions with residents.
* Assemble a directory of community services and make it available to residents, families, and property management staff.

Requirements

* Bachelor's degree in the field of human services (social work, gerontology, psychology, or public health preferred), plus a minimum of 3 years of related experience, or an equivalent combination of education and experience.
* Experience and enthusiasm in working with people of diverse backgrounds, particularly seniors and people with disabilities.
* Ability to multi-task and work with limited supervision.
* Excellent verbal, written, and interpersonal communication skills.
* Excellent computer and technology skills.
* Must have own transportation.
* Ability to work atypical hours, including evenings and weekends.
* Ability to participate in and contribute to a dynamic team with ambitious goals.

Working Conditions

* Varying amounts of walking and standing typical of most office jobs, including walking up and down stairs.
* Varying locations in and outside of Community Works' office.
* Travel through West Baltimore neighborhoods by foot and by car.
* Contact with residents of Bon Secours' properties, community residents, partner agencies, City, State, and elected officials, and Community Works' staff.
* Atypical work hours are required, entailing evening and weekend events.

Benefits

Bon Secours offers a comprehensive benefits package, including medical, dental, and vision plans, flexible spending accounts, life insurance, and employer contributions to retirement savings plans. We are an equal opportunity employer and welcome applications from diverse candidates.