Community Relations Specialist

4 days ago

Los Angeles, California, United States Arellano Associates Full time
Job Title: Community Relations Manager

Arellano Associates is seeking a highly skilled Community Relations Manager to join our team on the Metro G Line project in the San Fernando Valley. As a key member of our team, you will serve as the positive link between Metro, the community, and various stakeholders to create trust and an enduring relationship for Metro.

Key Responsibilities:
  • Project Support: Supports Metro projects and programs during all project phases, including planning, project delivery, and operations.
  • Communication Strategy: Develops, implements, and manages communication strategies and community engagement programs to inform the public, elected officials, and stakeholders of Metro projects, programs, and initiatives.
  • Liaison Role: Serves as liaison between Metro executive management and local elected officials, COGs, city councils, neighborhood councils, chambers of commerce, public and private agencies, citizens, and community and advocacy groups.
  • Opportunity and Risk Management: Identifies opportunities and risks for Metro's projects, programs, initiatives, and operations; develops strategies to maximize opportunities and minimize risks.
  • Strategic Planning: Develops goals, objectives, workplans, and budgets for assigned areas or project units.
  • Staff Management: Manages, trains, and motivates staff engaged in outreach programs; oversees consultant management including scope of work, budgeting, and performance.
  • Event Coordination: Evaluates and recommends participation levels at events; organizes and attends community meetings, press conferences, and special media events.
  • Public Representation: Represents Metro at public venues and meetings.
  • Incident Management: Researches complex and sensitive incidents, complaints, and concerns, collaborating across the organization to find solutions.
  • Content Development: Develops content and oversees the creation of project information, such as fact sheets, newsletters, e-blasts, and presentations.
  • Project Management Support: Provides recommendations to project management teams regarding community impacts during various project phases.
  • Internal Communication: Manages internal communication with senior staff to implement new directives for Metro projects and programs.
  • Strategic Communication Coordination: Coordinates communications and strategic development for internal departments like community relations, media, and marketing.
  • Board Support: Provides expertise for Metro Board and Council, advising on agendas, briefings, and meetings.
  • Leadership: Provides day-to-day management and strategic direction to assigned staff.
  • Visual and Online Communication Strategy: Acts as lead strategist for the use and development of visual, online, and graphic communications; utilizes social media metrics to enhance communications.
  • Construction Impact Mitigation: Develops strategic plans to mitigate impacts related to construction.
  • Community Engagement: Facilitates community advisory committees, achieving stakeholder consensus.
  • Safety Compliance: Communicates and implements safety rules, policies, and procedures; maintains accountability for the safety performance of all assigned employees.
  • EEO Compliance: Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out.
  • Additional Duties: May be required to perform other related job duties as necessary.
Requirements:
  • Education: Bachelor's Degree in Communications, Political Science, Public Policy, Public Administration, Business, or related field. Master's Degree in Public Policy or related field preferred.
  • Experience: Six years of relevant experience, or three years at a supervisory level managing public affairs or community relations, preferably in transportation or public works.
  • Certifications/Licenses/Special Requirements: A valid California Class C Driver License or equivalent mobility for job-related functions.
Work Environment:

Typical office environment with significant computer use. May require working irregular hours, weekends, or holidays. Local travel and occasional emergency response duties.

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