Culinary Operations Supervisor

2 weeks ago

Memphis, Tennessee, United States Chick-fil-A Full time

A Culinary Operations Supervisor plays a crucial role in supporting the Kitchen Director and Food Safety Director, reporting directly to the Kitchen Director. This position primarily focuses on operational responsibilities, including leading shifts and managing specific areas of the kitchen when necessary. The Supervisor is expected to enhance their communication skills—both verbal and written—as well as their organizational abilities, problem-solving skills, and prioritization techniques. They will contribute to achieving the restaurant's mission and goals while actively mentoring and developing Team Members.

In addition to their primary duties, Supervisors may be selected to assist Directors in specialized roles that align with their strengths and passions, providing opportunities for personal and professional growth. A successful Supervisor must embody professionalism, patience, and a growth-oriented mindset. They should be humble, demonstrate servant leadership, and be open to both positive and constructive feedback. Confidence in coaching and correcting team members is essential, as is a commitment to integrity, which fosters a strong and healthy workplace culture.

Key Responsibilities:

  • Engage and develop team members as the top priority.
  • Assume full responsibility for the operational area being managed.
  • Lead by example, ensuring adherence to core values and exceptional service standards.
  • Be proficient in restaurant opening and closing procedures, as well as back-office operations.
  • Participate in leadership meetings and contribute to strategic discussions.
  • Monitor staffing levels to maintain operational excellence and financial performance.
  • Assist in training and recertification processes for Team Members.
  • Provide constructive feedback through intentional observation of team members.
  • Ensure compliance with company policies and operational procedures.
  • Conduct regular inspections of the kitchen and dining areas.
  • Oversee daily and weekly cleaning tasks to meet established standards.
  • Deliver high-quality food promptly, adhering to Chick-fil-A's quality requirements.
  • Maintain a clean and organized kitchen environment.
  • Encourage proactive thinking among team members to anticipate responsibilities.
  • Foster positive relationships with all leaders and team members.
  • Handle disagreements professionally and privately.
  • Promote the Chick-fil-A brand and cultivate customer loyalty.
  • Stay informed about monthly goals and report on progress.
  • Make timely and sound decisions, even in challenging situations.
  • Take ownership of decisions and their outcomes.
  • Identify and resolve team dynamics issues.
  • Communicate effectively across all levels of the organization.
  • Exhibit enthusiasm for the Chick-fil-A brand and its mission.

Qualifications:

  • Must be at least 18 years old.
  • Demonstrated leadership experience is required.
  • A high school diploma is mandatory.
  • Availability to work flexible hours, including days, nights, and weekends.
  • Ability to work up to 35+ hours per week.
  • Willingness to work up to four Saturdays each month.
  • Completion of all leadership development assignments is necessary.

Company Benefits:

  • Tuition assistance through Point University.
  • Annual raises available for full-time employees.
  • Potential for a raise after 90 days of full-time employment.
  • Employer contributions towards healthcare.
  • Comprehensive insurance coverage options.
  • Paid time off ranging from 40 to 120 hours for full-time employees.
  • 4% employer match on 401k plans.
  • Scholarship opportunities for eligible employees.
  • Leadership development programs.
  • Access to chaplaincy services.
  • Flexible scheduling options.
  • Complimentary meals during breaks.
  • Regular Sundays off.

Company Philosophy:

At Chick-fil-A, we believe in being more than just a restaurant; we strive to be a meaningful part of our customers' lives and the communities we serve.

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