Front Desk Hospitality Representative

1 day ago


Cape May, New Jersey, United States ICONA CAPE MAY Full time
Job Summary

The Front Desk Agent is responsible for providing exceptional guest experiences, ensuring seamless check-in and check-out processes, and maintaining a welcoming environment for all visitors.

Key Responsibilities
  • Welcoming guests and ensuring a smooth check-in process
  • Assigning rooms and keys, and resolving any issues that may arise
  • Responding to phone calls and messages in a professional and courteous manner
  • Making reservations and ensuring accurate billing
  • Providing luggage service and arranging transportation as needed
  • Maintaining accurate records and performing administrative tasks
  • Providing exceptional customer service and exceeding guest expectations
Requirements
  • High school diploma or equivalent required
  • One year of prior hotel experience
Work Environment

This position operates in a fast-paced hotel environment, requiring excellent communication and interpersonal skills. The ideal candidate will be able to work effectively in a team-oriented setting and provide exceptional service to guests.

Physical Demands

The physical demands of this role include standing, walking, and lifting up to 50 pounds. The ability to work in a dynamic environment and adapt to changing situations is essential.



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