Front Desk Operations Manager
2 days ago
Cliff House Maine is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, leading the front desk team, and ensuring seamless day-to-day operations.
Key Responsibilities:- Scheduling and Team Management: Schedule the front desk team according to business forecast, payroll budget guidelines, and productivity requirements.
- Front Desk Operations: Oversee and participate in all aspects of front desk operations, including managing guest interactions, resolving issues, and ensuring a positive guest experience.
- Knowledge and Expertise: Demonstrate knowledge of all services, features, hours of operation, room types, room rates, special packages, and promotions.
- Departmental Initiatives: Champion, promote, and track departmental and organizational initiatives, such as Guest Satisfaction Scores, Forbes Travel Guide Score, and Net Promoter Score.
- Team Development: Instill a calm, organized approach when interacting with guests, and strive to increase guest satisfaction through team member development and quality image.
- Staffing and Scheduling: Ensure sufficient staffing is present to meet daily business demands, and maintain confidentiality of guest information.
- Communication and Relationships: Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
- Talent Management: Recruit, hire, train, and successfully support and manage the talent of all new and existing team members.
- Minimum of one year of supervisory experience in a high-volume setting preferred.
- Previous hospitality experience in a Four Diamond quality organization preferred.
- Previous experience with Windows, Office, and Property Management Systems.
- Must be able to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form.
- Must be available to work varied shifts and a flexible schedule.
A qualified applicant is a "people person" who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
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Front Desk Operations Manager
2 days ago
Cape Neddick, Maine, United States Cliff House Maine Full timeJob Title: Front Desk ManagerAt Cliff House Maine, we are seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, leading our front desk team, and ensuring seamless day-to-day operations.Key Responsibilities:Lead and manage...
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Front Desk Operations Manager
2 weeks ago
Cape Neddick, Maine, United States Cliff House Maine Full timeJob Title: Front Desk ManagerCliff House Maine is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, leading the front desk team, and ensuring the smooth operation of our front desk functions.Key Responsibilities:Lead and...
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Overnight Front Desk Specialist
2 months ago
Cape Neddick, Maine, United States Cliff House Maine Full timePosition Overview As a vital part of the front office team, you will contribute to creating memorable and authentic experiences for our guests. Your role involves warmly welcoming guests and assisting them with their travel plans, bookings, and overall experience details. You will effectively promote hotel services and amenities while connecting guests to...
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Overnight Guest Services Specialist
2 months ago
Cape Neddick, Maine, United States Cliff House Maine Full timePosition Overview As a vital member of the front office team, you will play a key role in delivering unique and memorable experiences for our guests. Your responsibilities will include warmly welcoming guests and assisting them with their travel plans, bookings, and overall experience. You will have the opportunity to promote hotel offerings and connect...
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Night Auditor
2 weeks ago
Cape Neddick, Maine, United States Cliff House Maine Full timeJob SummaryYou will be an integral member of our front office team, creating distinctively different and authentic experiences for our guests. You will warmly greet guests and assist them with their travel itinerary, reservations, and overall guest experience details. You will be able to promote hotel services and amenities to the guests, and connect the...
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Night Auditor
4 weeks ago
Cape Neddick, Maine, United States Cliff House Maine Full timeJob SummaryYou will be an integral part of our front office team, creating unique and authentic experiences for our guests. You will warmly greet guests and assist them with their travel itinerary, reservations, and overall guest experience details. You will be able to promote hotel services and amenities to the guests, and connect the guest to local and...
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Night Auditor
1 day ago
Cape Neddick, Maine, United States Cliff House Maine Full timeJob SummaryYou will be an integral part of our front office team, creating unique and authentic experiences for our guests. You will warmly greet guests and assist them with their travel itinerary, reservations, and overall guest experience details. You will be able to promote hotel services and amenities to the guests, and connect the guest to local and...
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Guest Experience Coordinator
2 weeks ago
Cape Neddick, Maine, United States Cliff House Maine Full timeJob SummaryYou will be an integral member of the front office team at Cliff House Maine, creating distinctively different and authentic experiences for our guests. You will warmly greet guests and assist them with their travel itinerary, reservations, and overall guest experience details. You will be able to promote hotel services and amenities to the...
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Housekeeping Operations Manager
3 weeks ago
Cape Neddick, Maine, United States Cliff House Maine Full timeHousekeeping Manager Job Summary We are seeking a highly skilled Housekeeping Manager to join our team at Cliff House Maine. As a key member of our housekeeping management team, you will be responsible for ensuring the cleanliness and appearance of our guest accommodations and public spaces. Key Responsibilities: * Establish and delegate daily work...
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Laundry Operations Manager
3 weeks ago
Cape Neddick, Maine, United States Cliff House Maine Full timeJob OverviewThis position is responsible for supervising and training laundry staff to ensure that all procedures are completed to established standards. The successful candidate will assist in maintaining a high level of service to guests and will be responsible for overseeing laundry operations.Essential Functions:Supervise staff in the performance of all...
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Director of Event Sales and Planning
4 weeks ago
Cape Neddick, Maine, United States Cliff House Maine Full timeJob Summary:We are seeking a seasoned professional to lead our event operations and drive sales growth as the Director of Event Sales and Planning. This role requires a strategic thinker with excellent leadership and communication skills to oversee all aspects of catering sales, from initial client contact to event execution.Key Responsibilities:Develop and...
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Director of Event Sales and Planning
7 days ago
Cape Neddick, Maine, United States Cliff House Maine Full timeJob SummaryWe are seeking a seasoned professional to lead our event operations and drive sales growth as the Director of Event Sales and Planning. This role requires a strategic thinker with excellent leadership and communication skills to oversee all aspects of catering sales, from initial client contact to event execution.Key ResponsibilitiesDevelop and...
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Nurse Unit Manager
2 days ago
Cape Neddick, Maine, United States River Ridge Center - Kennebunk, ME Full timeUnit Manager/Director - RN Job DescriptionAt River Ridge Center - Kennebunk, ME, we are seeking a skilled and compassionate Unit Manager/Director - RN to lead our nursing team and deliver high-quality patient care. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our nursing unit, ensuring that our...
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Concierge Ambassador
1 day ago
Cape Neddick, Maine, United States Cliff House Maine Full timeConcierge Role at Cliff House Maine **Job Summary** We are seeking a highly skilled and passionate Concierge to join our front office team at Cliff House Maine. As a Concierge, you will be responsible for creating unique and authentic experiences for our guests. You will warmly greet guests, assist with travel itineraries, and promote hotel services and...
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Part Time Event Services Technician
2 days ago
Cape Neddick, Maine, United States Pinnacle Live Full timeEvent Services TechnicianPinnacle Live is a premium, in-house AV partner that elevates live event expectations for people and venues who demand better. We're looking for dedicated, determined individuals to join our team as Event Services Technicians.Job Summary:The Event Services Technician is responsible for assisting with floor operations, including...
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Tiller Floor Supervisor
2 weeks ago
Cape Neddick, Maine, United States Cliff House Maine Full timeJob Title: Tiller Floor SupervisorAt Cliff House Maine, we are seeking a highly skilled and experienced Tiller Floor Supervisor to join our team. As a Tiller Floor Supervisor, you will be responsible for ensuring that our guests have an exceptional dining experience. This leadership role requires you to maintain a clean, inviting, and efficient dining room,...
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Marketing Coordinator
2 days ago
Cape Neddick, Maine, United States Cliff House Maine Full timeJob SummaryThe Marketing Coordinator will play a vital role in driving the growth of Cliff House Maine's resort, restaurant, and spa businesses through effective brand marketing campaigns and guest programming.ResponsibilitiesAssist in developing and maintaining successful marketing programs to increase awareness, customer loyalty, and market share.Identify,...
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IT Support Specialist
23 hours ago
Cape Neddick, Maine, United States Cliff House Maine Full timeJob SummaryThe IT Support Technician is a key member of our team, responsible for providing top-notch technical support to our staff and guests. This role requires a unique blend of technical expertise, troubleshooting skills, and exceptional customer service.Key Responsibilities:Provide on-site support for the installation, maintenance, and repair of...
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Floor Supervisor
2 days ago
Cape Neddick, Maine, United States Cliff House Maine Full timeJob Title: Tiller Floor SupervisorJob Summary:We are seeking a highly motivated and experienced Tiller Floor Supervisor to join our team at Cliff House Maine. As a key member of our hospitality team, you will be responsible for ensuring exceptional dining experiences for our guests. This leadership role requires a strong focus on maintaining a clean,...
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Restaurant Manager
2 weeks ago
Cape Elizabeth, Maine, United States Inn by the Sea Full timeRestaurant Supervisor Job DescriptionAt Inn by the Sea, we are seeking a highly skilled and experienced Restaurant Supervisor to join our team. As a key member of our front-of-house staff, you will be responsible for ensuring that our guests receive exceptional service and have a memorable dining experience.Key Responsibilities:Lead and supervise...