Front Desk Operations Manager

2 days ago


Cape Neddick, Maine, United States Cliff House Maine Full time
Job Title: Front Desk Manager

Cliff House Maine is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, leading the front desk team, and ensuring seamless day-to-day operations.

Key Responsibilities:
  • Scheduling and Team Management: Schedule the front desk team according to business forecast, payroll budget guidelines, and productivity requirements.
  • Front Desk Operations: Oversee and participate in all aspects of front desk operations, including managing guest interactions, resolving issues, and ensuring a positive guest experience.
  • Knowledge and Expertise: Demonstrate knowledge of all services, features, hours of operation, room types, room rates, special packages, and promotions.
  • Departmental Initiatives: Champion, promote, and track departmental and organizational initiatives, such as Guest Satisfaction Scores, Forbes Travel Guide Score, and Net Promoter Score.
  • Team Development: Instill a calm, organized approach when interacting with guests, and strive to increase guest satisfaction through team member development and quality image.
  • Staffing and Scheduling: Ensure sufficient staffing is present to meet daily business demands, and maintain confidentiality of guest information.
  • Communication and Relationships: Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
  • Talent Management: Recruit, hire, train, and successfully support and manage the talent of all new and existing team members.
Requirements:
  • Minimum of one year of supervisory experience in a high-volume setting preferred.
  • Previous hospitality experience in a Four Diamond quality organization preferred.
  • Previous experience with Windows, Office, and Property Management Systems.
  • Must be able to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form.
  • Must be available to work varied shifts and a flexible schedule.

A qualified applicant is a "people person" who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.



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