Front Desk Guest Services Ambassador

7 days ago


Cape Canaveral, Florida, United States OCI Hospitality Full time
About Us:

OCI Hospitality is a hospitality company that operates hotels with a focus on enriching the lives of others through exceptional service. Our team members are friendly, flexible, hardworking, and helpful, creating a positive experience for our guests, team members, owners, and investors.

We believe that every position plays a vital role in enriching the lives of those we serve. Our hotels offer a range of amenities, including a fitness center, business center, meeting rooms, banquet rooms, and an outdoor pool.

About the Role:

The Guest Service Representative is the first point of contact for our guests, setting the tone for their stay. This role requires excellent communication skills, a positive attitude, and the ability to multitask.

Responsibilities include answering phones, checking guests in and out, fulfilling guest requests, communicating with the maintenance and housekeeping teams, and ensuring billing and payments are accurate. Guest Service Representatives must be able to respond to guest service issues confidently and compassionately, taking ownership of the situation and ensuring our guests are taken care of.

This role may also involve shuttling guests to and from the airport or local restaurants during a shift.

About You:

We are looking for a positive and team-oriented individual who can work flexible hours, including weekends. You must be able to adapt to multiple tasks while maintaining your composure and remaining approachable. A genuine interest in improving the overall experience for your teammates and guests is essential.

Possession of a valid driver's license and evidence of insurability are required. Your driving record must be acceptable per our current insurance carrier guidelines.

What You Gain:

You'll be part of a team committed to an inclusive, employee-focused workplace that invests in your development. We offer a rewarding, fun, and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.



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