Healthcare Customer Support Specialist

2 weeks ago


Dallas, Texas, United States Collabera Full time
Position Overview:

As a Patient Services Assistant, you will play a crucial role in delivering outstanding customer support within a healthcare environment. Your primary responsibility will be to address inquiries, resolve patient concerns, and assist in the smooth operation of healthcare services.


Available Shifts:
  • Evening Shift: Monday, Tuesday, Thursday, Friday, and Saturday, 12 PM to 8:30 PM CST
  • Night Shift: Sunday, Monday, Tuesday, Thursday, and Friday, 4 PM to 12:30 AM CST
  • Overnight Shift: Sunday, Monday, Tuesday, Thursday, and Friday, 7:30 PM to 6:00 AM CST

Key Responsibilities:
  • Handle incoming calls and manage service requests
  • Monitor and respond to environmental alerts
  • Collaborate with the patient transport team
  • Engage in initiatives aimed at enhancing operational processes

Required Qualifications:
  • Exceptional customer service abilities
  • Strong multitasking and prioritization skills
  • Proficiency in Microsoft Office Suite
  • Prior experience in a customer service capacity is advantageous

We look forward to your contributions in enhancing patient experiences and operational efficiency.



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