Customer Support Specialist

2 weeks ago


Dallas, Texas, United States the Blue Agency Full time
Company Overview: The Blue Agency is recognized for delivering exceptional customer service solutions across a diverse range of sectors. We are currently in search of a committed Customer Support Specialist to enhance our operations.

Job Title: Customer Support Specialist

Location: Not specified

Department: Customer Service

Reports To: Customer Service Manager

Job Summary: We are looking for a diligent and customer-focused Customer Support Specialist to provide outstanding service to our clientele.

Key Responsibilities:
  • Manage incoming and outgoing calls with professionalism and efficiency.
  • Deliver precise information and effectively resolve customer inquiries.
  • Refer significant issues to the appropriate departments.
  • Assist clients with product details and usage guidance.
  • Keep comprehensive records of customer interactions.
  • Achieve or surpass performance targets within the customer service environment.
  • Engage in training sessions for ongoing development.
  • Work collaboratively with colleagues to meet objectives.
Qualifications:
  • High school diploma or equivalent is mandatory.
  • Excellent communication and problem-solving capabilities.
  • Ability to maintain composure and professionalism in difficult situations.
  • Familiarity with CRM software and computer systems.
  • Strong organizational and multitasking skills.


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