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Customer Support Specialist
2 months ago
As a Customer Support Specialist, you will play a vital role in ensuring customer satisfaction and efficient service delivery. Your primary responsibilities will include:
- Handling Incoming Calls: Respond to customer inquiries and direct them to the appropriate department.
- Addressing Customer Concerns: Manage customer complaints and resolve issues effectively.
- Providing Pricing Information: Offer accurate pricing details to client families and assist in scheduling appointments.
- Appointment Management: Oversee the service and appointment calendar to ensure smooth operations.
In this role, you will guide families through the customer service process, ensuring a supportive and informative experience. Your contributions will be essential in maintaining high standards of service within the NorthStar Memorial Group.
