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Customer Support Specialist

2 months ago

Dallas, Texas, United States the Blue Agency Full time
Company Overview: The Blue Agency is a prominent provider of exceptional customer support solutions tailored for various sectors. We are currently seeking a committed Customer Support Specialist to enhance our operations.

Job Title: Customer Support Specialist

Location: Not specified

Department: Customer Support

Reports To: Customer Support Manager

Job Summary: We are looking for a dedicated and service-oriented Customer Support Specialist to deliver outstanding assistance to our clients.

Key Responsibilities:
  • Manage incoming and outgoing communications with professionalism and efficiency.
  • Provide precise information and effectively resolve customer inquiries.
  • Refer significant issues to the appropriate departments.
  • Assist clients with product details and usage guidance.
  • Keep thorough records of customer interactions.
  • Achieve or surpass performance targets in the support center.
  • Engage in training programs for ongoing development.
  • Work collaboratively with colleagues to meet objectives.
Qualifications:
  • High school diploma or equivalent is mandatory.
  • Excellent communication and problem-solving capabilities.
  • Ability to maintain composure and professionalism in difficult situations.
  • Familiarity with CRM systems and computer applications.
  • Strong organizational and multitasking skills.