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Healthcare Support Specialist

2 months ago

Dallas, Texas, United States Parkland Health Full time
Job Summary

Parkland Health is seeking a skilled and compassionate Healthcare Support Specialist to join our team. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and administrative support.

Key Responsibilities
  • Coordinate patient care and clerical needs by acting as the primary contact for the unit, while assisting and responding to information requests from doctors, nurses, patients, patient families, and others.
  • Perform phlebotomy tasks and conduct lab draws, as needed, for the unit assigned.
  • Prepare and process hardcopy and computerized patient files by entering, sorting, and updating information to ensure accurate and complete records are maintained for each patient.
  • Monitor ongoing patient status and respond to a patient's change in condition by notifying and assisting nurses and other health team members in handling patient care needs.
  • Admit, transfer, and discharge patients by creating charts, checking rooms, and receiving, logging, and storing patient valuables and nonvaluables.
  • Maintain accurate, timely, and appropriate notations and records activities performed, including unit specific logs, vital signs, ambulation, feeding outcomes, quality control checks, and more.
  • Ensure work areas are stocked and rotated to ensure removal of supplies prior to expiration date.
Requirements
  • Must have completed or hold one of the following: a formal nurse aide course, a current certified nurse aide registry, a medical assistant course, a current medical assistant certificate, a patient care technician course, a current patient care technician certificate, or be a currently enrolled in an accredited school of professional nursing with documentation of basic fundamentals of nursing from the school.
  • One (1) year of experience in a healthcare setting.
  • Successful completion of Parkland's job-specific training program will be considered equivalent to one (1) year experience.
  • Must have a current Heartsaver CPR course completion card within 90 days of hire and/or placement in job from one of the following: American Heart Association or American Red Cross.
Preferred Qualifications
  • Must be able to demonstrate competence in performing a variety of patient care and clerical/administrative duties.
  • Must be able to communicate effectively with all employees, patients, and families.
  • Must be able to demonstrate flexible work habits and skill at setting priorities.
  • Must demonstrate enthusiasm and eagerness to perform a variety of assigned duties.
  • Must be able to demonstrate patient-centered/patient-valued behaviors.
  • Must have computer skills to include data entry, report generation, printing, scanning, faxing, and more.
Work Environment

Parkland Health is a tobacco and smoke-free campus. We are an equal opportunity employer and prohibit discrimination based on age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.