Front Desk Representative

4 days ago


Colorado Springs, Colorado, United States National Vision Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team at National Vision. As the face of our stores, you will be responsible for providing exceptional customer service, ensuring a smooth flow of customers through the store, and maintaining organized patient records.

Key Responsibilities:

  • Customer Service: Ensure high-quality customer service while following all safety protocols.
  • Store Operations: Ensure a smooth flow of customers through the store.
  • Phone and Email Management: Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
  • Insurance and Billing: Process and understand managed care plans while obtaining document information from the insurance company as needed.
  • Scheduling and Record Keeping: Schedule and confirm appointments, follow-up visits, and classes. File all patient records daily and pull patient files for the next day's appointments.
  • Order Management: Check order status and notify customers when orders are in or of any delays.
  • Reception Area Maintenance: Keep the reception area tidy and presentable with all necessary materials.
  • Mail and Supply Management: Receive, sort, distribute daily mail/deliveries, and maintain inventory of office supplies.
  • Communication: Participate in regularly scheduled mandatory communication meetings.

Requirements:

  • Experience: Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
  • Education: High School Diploma or equivalent.
  • Skills: Strong customer service skills, strong organizational skills, and experience handling multiple phone lines preferred.


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