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Veterinary Front Desk Coordinator

2 months ago

Colorado Springs, Colorado, United States Austin Bluffs Animal Clinic Full time
Job Summary

Austin Bluffs Animal Clinic is seeking a highly skilled and compassionate Veterinary Front Desk Coordinator to join our dynamic team. As the first point of contact for our clients and patients, this role is crucial in ensuring a positive and welcoming experience for all.

Key Responsibilities
  • Client and Patient Interaction: Greet clients and patients in a friendly and professional manner, creating a warm and inviting environment.
  • Administrative Tasks: Manage patient intake and discharge, schedule appointments, and perform basic reception duties.
  • Cash Handling: Reconcile the cash drawer daily and perform basic cashier duties.
  • Patient Education: Educate clients about wellness plans and patient care as directed by the veterinary medicine team.
  • Medical Charting: Prepare and maintain thorough and accurate medical charts for all patients, meeting hospital quality control standards.
  • Team Support: Maximize the efficiency of the veterinary team by effectively managing patient flow.
  • Reception Area Maintenance: Create and maintain a clean, neat, and inviting reception area.
Customer Service Delivery
  • Professional Service: Consistently provide professional, efficient, and exceptional service to clients and patients.
  • Communication Skills: Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients.
  • Adaptability: Effectively adapt to individual clients and their needs.
  • Conflict Resolution: Effectively resolve customer complaints as needed.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: 1+ years of customer service experience, with front desk experience a plus.
  • Computer Skills: 1+ years of experience working with computers, including typing, email, and other software.
  • Veterinary Experience: Veterinary experience is a plus.
Work Environment
  • Work Location: The reception position is performed onsite at our hospital.
  • Physical Requirements: Good hand-eye coordination, arm-hand-finger dexterity, and visual acuity to use a keyboard and operate equipment.
  • Physical Demands: Ability to lift 25+ pounds, stand, walk, stoop, kneel, crouch, and climb.