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Front Desk Representative

2 months ago

Colorado Springs, Colorado, United States True North Health Center Full time
Job Summary

We are seeking a highly organized and compassionate Front Desk Coordinator to join our team at True North Health Center in Colorado Springs. As a key member of our healthcare team, you will be responsible for providing exceptional patient experiences, managing appointment scheduling, and maintaining accurate patient records.

Key Responsibilities
  • Engage with Patients: Warmly greet patients, guide them through their visits, and ensure a positive experience.
  • Appointment Scheduling: Manage scheduling and confirmations using our advanced electronic health record (EHR) system.
  • Patient Records: Maintain accurate and up-to-date patient records and documentation for each appointment.
  • Team Collaboration: Work closely with the team to ensure a high percentage of kept appointments and provide excellent customer service.
  • Paperwork Assistance: Assist patients with required paperwork for re-exams and treatments.
  • Challenge Resolution: Effectively resolve challenges and create a positive atmosphere while maintaining a high level of professionalism.
  • Team Huddles: Lead daily team huddles to promote productivity, goal achievement, and open communication.
Desired Qualities
  • Empathy and Patience: Provide exceptional patient experiences with a compassionate and empathetic demeanor.
  • Organization and Attention to Detail: Manage multiple tasks, maintain accurate records, and ensure a high level of organization.
  • Effective Communication: Communicate effectively with patients, team members, and healthcare professionals to ensure seamless care.
  • Resourcefulness and Adaptability: Handle patient needs with resourcefulness and adaptability, providing solutions to challenges.
  • Collaboration and Teamwork: Work collaboratively with the team to achieve shared goals and objectives.
  • Balance and Assertiveness: Balance hospitality and assertiveness to provide exceptional patient care.
Qualifications
  • Education: High school diploma or equivalent.
  • Experience: Previous experience in healthcare or customer service is a plus.
  • Technical Skills: Proficiency in using electronic health records systems.
  • Professionalism: Ability to handle patient interactions with professionalism and respect.
  • Organizational Skills: Strong organizational skills and attention to detail.
  • Leadership: Comfortable leading team discussions and promoting open communication.
Benefits
  • Competitive Compensation: Competitive pay and benefits package.
  • Professional Growth: Opportunity for professional growth and development.
  • Positive Work Culture: Positive and supportive work culture.
  • Meaningful Work: Meaningful work impacting patient well-being and healthcare excellence.