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Front Desk Representative

2 months ago


Colorado Springs, Colorado, United States The Broadmoor Hotel Full time

Job Title: Front Desk Representative

Job Summary:

The Broadmoor Hotel is committed to delivering exceptional guest experiences and maintaining a culture of family and community. As a Front Desk Representative, you will play a key role in upholding our reputation by providing warm, welcoming, and personalized service to our guests.

Key Responsibilities:

  • Comprehend and execute all front desk operations with precision and attention to detail.
  • Effectively resolve guest complaints and concerns in a professional and courteous manner.
  • Maintain a high level of service quality, consistently exceeding guest expectations.
  • Stay informed about hotel facilities, services, and hours of operation to provide accurate information to guests.
  • Process guest registrations and check-outs efficiently, ensuring a seamless experience.
  • Handle guest payments and accurately post charges to their accounts.
  • Balance the bank accurately and adhere to company policies regarding check acceptance.
  • Ensure the front desk area is organized, stocked, and maintained to the highest standards.
  • Communicate effectively with colleagues to ensure a smooth transition of duties and maintain a positive team environment.
  • Perform other duties as assigned to support the hotel's operations.

Requirements:

  • High school diploma or equivalent; prior guest services or administrative experience is preferred.
  • Ability to lift up to 50 pounds with assistance.
  • Excellent interpersonal and communication skills, with a warm and friendly demeanor.

Why Choose The Broadmoor Hotel:

The Broadmoor Hotel invests in its employees by offering comprehensive benefits packages and opportunities for career growth and development. As a member of our team, you will work with a diverse group of professionals who are dedicated to delivering exceptional guest experiences.

Benefits:

  • Comprehensive health and dental insurance.
  • 401(k) retirement plan.
  • Local discounts and perks.

Career Development:

  • Training and development opportunities to enhance your skills and knowledge.
  • Support for career advancement and personal growth.