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Front Desk Representative

2 months ago

Colorado Springs, Colorado, United States CUSA Full time
Job Summary

CUSA is seeking a highly organized and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Guest Services: Greet and check-in guests, provide information about hotel amenities and services, and respond to guest inquiries and requests.
  • Front Desk Operations: Manage the front desk area, including handling cash and credit transactions, processing guest payments, and maintaining accurate records.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other hotel departments to ensure excellent guest service and a positive hotel experience.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience in a hotel or hospitality setting preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in basic math and computer skills.
Working Conditions

The Front Desk Agent will work in a fast-paced hotel environment, with frequent interactions with guests and colleagues. The ability to work in a team environment and provide excellent customer service is essential for this role.