Resident Services Coordinator

5 days ago


Houston, Texas, United States IMT Residential Full time
Resident Services Coordinator

IMT Residential is seeking a highly motivated and customer-focused Resident Services Coordinator to join our team at Pavilion Place, a 1006-unit community in the Galleria area of Houston. As a key member of our community team, you will play a vital role in driving resident satisfaction and retention.

Key Responsibilities:
  • Provide exceptional customer service to residents, responding to their needs and concerns in a timely and professional manner.
  • Assist the Service Manager in managing resident service requests, coordinating with vendors and documenting in the MRI software system.
  • Support the Resident Services Associate with lease renewals, ensuring a high resident retention rate.
  • Collaborate with the Assistant Community Manager to collect rent from residents.
  • Participate in additional projects and duties as assigned by the Community Manager and Service Manager.
Requirements:
  • 1+ years of customer service experience.
  • Basic maintenance knowledge is a plus.
  • Ability to connect with a variety of people.
  • Exceptional verbal and written communication skills.
  • Strong organizational and multi-tasking skills.
  • Ability to work well in a fast-paced environment.
  • Ability to work well within a team setting.
  • Positive attitude and desire to learn and develop skills.
  • Active and valid driver's license.
About IMT Residential:

IMT Residential is a nationwide, multi-family residential investment and property management firm. We are committed to cultivating a diverse and inclusive environment, and we welcome applicants from all backgrounds. We offer a comprehensive training program, mentorship opportunities, and a generous compensation and benefits package.

At IMT Residential, we believe that a team with a variety of work and life experiences leads to greater success. We look for candidates who share our values of Integrity, Motivation, Teamwork, Excellence, Accountable, and Memorable.


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