Resident Relations Coordinator

1 week ago


Houston, Texas, United States Fogelman Full time
Resident Relations Coordinator Job Description

Fogelman is a leading provider of multi-family housing solutions, recognized for its exceptional company culture and commitment to excellence. As a Resident Relations Coordinator, you will play a vital role in ensuring the highest level of customer satisfaction and service delivery.

Key Responsibilities:
  • Coordinate the make-ready process, including scheduling vendors and managing purchase orders and CRFs.
  • Work closely with residents to schedule and complete work orders, ensuring timely and efficient resolution of issues.
  • Collaborate with the maintenance supervisor to organize work orders, assist with scheduling, and eliminate duplicates.
  • Provide exceptional customer service, responding to resident inquiries and concerns in a professional and courteous manner.
  • Assist with office duties as needed, ensuring seamless day-to-day operations.
Requirements:
  • 1 year of related experience in the multi-family industry.
  • Knowledge of property management platforms, including Yardi and CRM.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Environmental and Physical Demands:

The Resident Relations Coordinator will be required to work in a variety of conditions, including both indoors and outdoors. The position involves frequent walking, standing, and sitting, as well as occasional bending, stooping, and lifting. The successful candidate will possess strong sensory skills, including good eyesight and hearing, and be able to comprehend, speak, write, and communicate effectively.

Fogelman is an equal opportunity employer and a drug-free workplace. Offers are contingent upon the successful completion of the pre-employment process, which may include background checks, motor vehicle reporting, and reference checks.



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