Customer Service Expert for Telecommunications

1 week ago


Anaheim, California, United States Hiring ASAP Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Hiring ASAP. As a key member of our team, you will play a vital role in delivering exceptional customer service and sales support to our clients.

Our team is dedicated to providing top-notch customer service, sales, and marketing expertise to meet our clients' goals. We offer comprehensive training on technology usage, consumer relations, product knowledge, and market trends to help you succeed in your role.

Key Responsibilities:

  • Customer Acquisition and Sales:
    • Develop and maintain strong relationships with clients to identify and pursue new business opportunities
    • Utilize in-depth knowledge of client products and services to provide tailored solutions and exceptional customer service
  • Consumer Needs Assessment:
    • Conduct thorough needs assessments to determine client requirements and preferences
  • Training and Development:
    • Participate in ongoing training and development programs to enhance knowledge of client operations, sales metrics, and outreach strategies
  • Technology Navigation:
    • Effectively navigate client-provided technology to support customer service and sales efforts

Requirements:

  • Excellent communication and interpersonal skills
  • Strong knowledge of customer service principles and sales techniques
  • Ability to work in a fast-paced environment and meet sales targets


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