Customer Service Representative

4 days ago


Anaheim, California, United States Alex Mora - State Farm Agent Full time
Job Overview

We are seeking a highly organized and efficient professional to join our team as a Customer Service Manager at Alex Mora - State Farm Agent. As a key member of our agency, you will play a vital role in supporting our insurance agents in gaining and keeping customers.

Key Responsibilities
  • Customer Relationship Building
    • Establish and maintain strong relationships with customers to ensure their needs are met and exceeded.
    • Follow up with customers as needed to ensure satisfaction and resolve any issues.
  • Customer Service Delivery
    • Provide prompt, accurate, and friendly customer service to meet the needs of our customers.
    • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education and Sales
    • Use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
    • Utilize exemplary communication skills to efficiently meet the needs of customers while promoting our business.
Requirements
  • Bilingual Skills
    • Proficiency in Spanish is required.
  • Customer Service Experience
    • Dedication to providing exceptional customer service is essential.
  • Sales Experience
    • Previous sales experience, particularly in outside sales or inside sales, retail sales, or telemarketing, is preferred.
  • Licensing
    • Able to obtain a Property and Casualty License.
    • Able to obtain a Life/Health License.
  • Marketing Goals
    • Able to achieve mutually agreed-upon marketing goals.
  • Marketing Interest
    • Interested in marketing products and services based on customer needs.
Benefits
  • 401(k) Plan
    • 4% match.
  • Compensation Package
    • Salary plus commission/bonus.
  • Time Off
    • Paid vacation and personal/sick days.
  • Health Insurance
    • $300 per month.
  • Advancement Opportunities
    • Growth potential and opportunity for advancement within the office.


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