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Telecommunications Customer Service Representative

2 months ago

Anaheim, California, United States Hiring ASAP Full time
Customer Service Representative

As a Customer Service Representative at Hiring ASAP, you will play a key role in increasing customer acquisition and sales for our client in the telecommunications industry.

Our team members work together to provide exceptional customer service, sales, and marketing skills to meet our client's goals. We offer entry-level training on technology usage, consumer relations, product and service knowledge, and market preferences to help you succeed in your role.

Responsibilities:
  • Customer Acquisition and Sales:
    • Communicate directly with consumers to initiate and achieve customer acquisition and sales goals
    • Develop and utilize knowledge of client products and services to provide solutions and excellent customer service to communities
  • Consumer Needs Assessment:
    • Determine consumer needs by inquiring about their current experience and thoroughly discussing client products, services, and discounts
  • Training and Development:
    • Attend training sessions with other Customer Service Representatives and members of the management team to build knowledge of client operations, sales metrics, and outreach goals
  • Technology Navigation:
    • Navigate client-provided handheld technology to assist in customer service before, during, and after the sales process
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic knowledge of technology and consumer relations