Customer Service Ambassador
5 days ago
**About Primetech Services**
Primetech Services is a rapidly expanding enterprise specializing in residential sales and customer enrollment services. Our mission is to provide exceptional solutions to homeowners while delivering top-notch customer experiences.
**Job Overview**
We are seeking an enthusiastic and motivated Entry Level Customer Service Representative to contribute to our success. As a key member of our team, you will play a vital role in supporting both the customer service and sales departments.
**Key Responsibilities**
- **Initial Point of Contact**: Serve as the primary point of contact for prospective customers, answering inquiries and providing accurate information about our clients' products and services.
- **Client Engagement**: Engage with customers and successfully execute presentations on behalf of our clients to drive new enrollment and increase sales.
- **Enrollment Support**: Assist customers throughout the enrollment process, guiding them through necessary paperwork, procedures, and agreements.
- **Sales Collaboration**: Collaborate with the sales team to identify potential leads and provide them with necessary follow-up communication.
- **Product Knowledge**: Maintain a comprehensive understanding of our clients' services, pricing, and offerings to effectively address client questions and concerns.
- **CRM Utilization**: Utilize CRM software to accurately document client interactions, update information, and track progress throughout the sales cycle.
- **Training and Development**: Participate in regular training sessions to enhance product knowledge, customer service skills, and sales techniques.
- **Team and Individual Goals**: Contribute to achieving team and individual sales targets, while upholding the company's commitment to exceptional customer service.
- **Internal Collaboration**: Collaborate with internal teams to ensure a seamless customer experience from initial inquiry to successful enrollment.
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