Client Services Representative I: Copier Maintenance Specialist
1 week ago
We are seeking a highly skilled Client Services Representative I to join our team at Canon Solutions America, Inc. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the prompt delivery of various on-site work assignments.
Your Impact:You will play a critical role in providing customer satisfaction through the performance and maintenance of reprographic equipment at customer locations. Your strong focus on customer service and ability to work with minimal supervision will be essential in ensuring the success of our team.
Main Responsibilities:- Inform supervisors of potential problems or customer concerns in a timely manner.
- Review and respond to management and client requests via various communication channels.
- Provide excellent customer service and ensure customer satisfaction.
- Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Perform responsibilities such as Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
- Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer locations.
- Follow established maintenance processes and procedures.
- Maintain routine upkeep of equipment, including cleaning glass and surfaces, clearing paper jams, replenishing toner, and loading paper.
- Evaluate equipment issues and notify the service department if unable to resolve.
- Deliver paper.
- Assist end-users in basic functionality of equipment.
- Record meter reads.
- Maintain service activity reports.
- Monitor supplies and restock inventory.
- Responsible for prompt and accurate reproduction of all print requests.
- Review electronic files for print readiness, print documents, punch, bind, assemble, sort, laminate, and perform pre-delivery quality control checks.
- Receive, log, deliver, and track all activity for reporting purposes.
- Respond to customer requests.
- Perform routine upkeep and basic maintenance of equipment.
- Record and track customer inquiries and fulfillment of requests.
- Perform daily convenience care functions as needed.
We are looking for a highly motivated and detail-oriented individual with excellent communication skills and a strong focus on customer service. If you have a high school diploma, GED, or equivalent experience, plus less than one year of related experience, we encourage you to apply.
Please note that this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
We are an equal opportunity employer and comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
-
New York, New York, United States Canon U.S.A., Inc. Full timeAbout the RoleWe are seeking a highly skilled Client Services Representative I: Copier Maintenance Specialist to join our team at Canon Solutions America, Inc. This is a customer-facing role that requires strong communication and problem-solving skills.Main ResponsibilitiesPromptly inform supervisors of potential problems or customer concerns.Review and...
-
New York, New York, United States Canon U.S.A., Inc. Full timeAbout the RoleWe are seeking a highly skilled Client Services Representative I to join our team at Canon Solutions America, Inc. in the role of Copier Maintenance Technician I. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the prompt delivery of various on-site work assignments.Main...
-
New York, New York, United States Canon Solutions America, Inc. Full timeAbout the RoleWe are seeking a highly skilled Client Services Representative I to join our team at Canon Solutions America, Inc. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the prompt delivery of various on-site work assignments.Main ResponsibilitiesProvide prompt and courteous customer...
-
Copier Maintenance Technician
3 weeks ago
New York, New York, United States Canon U.S.A., Inc. Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Client Services Representative. In this role, you will be responsible for delivering exceptional customer service and ensuring the prompt delivery of various on-site work assignments.Main Responsibilities- Provide timely and effective communication with...
-
Area Support Representative
2 weeks ago
New York, New York, United States Canon Solutions America, Inc. Full timeAbout the RoleAs a Field Service Representative for Canon Solutions America, Inc., you will be responsible for delivering exceptional customer service and support for our clients. Your primary focus will be on providing prompt and accurate reproduction of print requests, as well as maintaining and repairing copier/printer equipment. You will work closely...
-
Client Service Representative
3 weeks ago
New York, New York, United States Canon U.S.A., Inc. Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Client Service Representative to join our team at Canon Solutions America, Inc. in New York. As a Client Service Representative, you will be responsible for providing exceptional customer service and ensuring the prompt delivery of various on-site work assignments.Main...
-
Client Service Representative
2 weeks ago
New York, New York, United States Canon U.S.A., Inc. Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Client Service Representative to join our team at Canon Solutions America, Inc. in New York. As a Client Service Representative, you will be responsible for providing exceptional customer service and ensuring the prompt delivery of various on-site work assignments.Main...
-
Client Service Representative
2 weeks ago
New York, New York, United States Canon USA & Affiliates Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Client Service Representative. In this role, you will be responsible for delivering exceptional customer service and ensuring the prompt delivery of various on-site work assignments.Main Responsibilities:Provide timely updates to supervisors regarding...
-
Client Service Representative
3 weeks ago
New York, New York, United States Canon U.S.A., Inc. Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Client Service Representative to join our team at Canon Solutions America, Inc. in New York. As a Client Service Representative, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our mailroom and shipping/receiving functions.Main...
-
Client Service Representative
2 weeks ago
New York, New York, United States Canon Solutions America, Inc. Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Client Service Representative to join our team at Canon Solutions America, Inc. in New York. As a Client Service Representative, you will be responsible for providing exceptional customer service and ensuring the prompt delivery of various on-site work assignments.Main...
-
Area Support Representative
2 weeks ago
New York, New York, United States Canon Solutions America, Inc. Full timeJob OverviewCanon Solutions America, Inc. is seeking a highly motivated and customer-focused Area Support Representative to join our team. As a key member of our Field Service team, you will be responsible for providing exceptional customer service and support to our clients in the New York area.Key Responsibilities:Provide prompt and professional service to...
-
Client Service Representative
3 weeks ago
New York, New York, United States Canon Solutions America Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Client Service Representative to join our team at Canon Solutions America, Inc. As a Client Service Representative, you will be responsible for providing exceptional customer service and ensuring the prompt delivery of various on-site work assignments.Your ImpactMain Responsibilities:Provide...
-
Client Service Representative
2 weeks ago
New York, New York, United States Canon Solutions America, Inc. Full timeAbout the RoleAs a Client Service Representative at Canon Solutions America, Inc., you will be responsible for providing exceptional customer service and support to our clients. This is a customer-facing role that requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision.Main...
-
Client Service Representative
1 month ago
New York, New York, United States Canon U.S.A., Inc. Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Client Service Representative to join our team at Canon Solutions America, Inc. in the Mailroom department. As a Client Service Representative, you will be responsible for providing exceptional customer service and ensuring the prompt delivery of various on-site work assignments.Main...
-
Client Service Representative
4 weeks ago
New York, New York, United States Canon Solutions America Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Client Service Representative. In this role, you will be responsible for providing exceptional customer service and ensuring the prompt delivery of various on-site work assignments.Main ResponsibilitiesInform supervisors of potential problems or customer...
-
Area Support Representative
2 weeks ago
New York, New York, United States Canon Solutions America, Inc. Full timeAbout the RoleWe are seeking a highly skilled and flexible Area Support Representative to join our team at Canon Solutions America, Inc. As a key member of our Field Service team, you will be responsible for providing exceptional customer service and support to our clients across the region.Your primary focus will be on delivering prompt and accurate on-site...
-
Network Copier Technician
2 weeks ago
New York, New York, United States LDI Connect Full timeJob Title: Network Copier TechnicianLDI Connect is a leading technology services company seeking a skilled Network Copier Technician to join our team. As a Network Copier Technician, you will be responsible for delivering, installing, and training clients on network copiers, printers, and scanners.Key Responsibilities:Review daily delivery schedules and...
-
Client Service Representative
4 weeks ago
New York, New York, United States Canon U.S.A., Inc. Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Client Service Representative to join our team at Canon Solutions America, Inc. in a Mailroom role.Main Responsibilities:Promptly inform supervisors of potential problems or customer concerns.Review and respond to management and client requests via various communication channels.Provide...
-
Litigation Client Service Specialist
2 weeks ago
New York, New York, United States Staff Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Client Service Specialist to join our team. As a key member of our Client Services Team, you will provide exceptional support to our attorneys and clients, ensuring seamless communication and efficient workflow.Key ResponsibilitiesProvide superior client service by answering and screening calls,...
-
Client Service Representative III
1 week ago
New York, New York, United States Canon Solutions America Full timeAbout the RoleThis is a customer-facing position that requires strong communication skills and the ability to receive and address client concerns in an effective and timely manner.Your ImpactMain Responsibilities:Promptly inform supervisors of potential problems or customer concerns.Review and respond to management and client requests via various...
