Client Service Representative

5 days ago

New York, New York, United States Canon U.S.A., Inc. Full time
About the Role

We are seeking a highly organized and detail-oriented Client Service Representative to join our team at Canon Solutions America, Inc. in the Mailroom department. As a Client Service Representative, you will be responsible for providing exceptional customer service and ensuring the prompt delivery of various on-site work assignments.

Main Responsibilities:
  • Promptly inform your supervisor of potential problems or customer concerns.
  • Review and respond to management and client requests in a timely manner.
  • Provide excellent customer service and ensure customer satisfaction.
  • Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
  • Perform various tasks such as Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
  • Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.
  • Site responsibility and location of coverage may change based on client and/or division needs.
Mail/Courier Services:
  • Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines, and all classes of United States Postal Services mail.
  • Track courier and accountable items (FedEx, UPS, Certified Mail, etc).
  • Research and route unidentified and generic mail.
  • Receive, log, deliver, and track messenger items.
  • Respond to customer requests.
  • Perform routine upkeep of equipment.
  • Record and track customer inquiries and fulfillment of requests.
Shipping/Receiving:
  • Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
  • Receive shipments and count pieces, retain shipment paperwork, follow delivery schedule for incoming shipments, and secure customer signatures.
  • Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
About You:

We are looking for a highly motivated and detail-oriented individual with excellent communication skills and a strong focus on customer service. The ideal candidate will have a high school diploma or equivalent, basic computer skills, and the ability to work in a fast-paced environment.

We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

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