Copier Maintenance Technician

6 days ago

New York, New York, United States Canon U.S.A., Inc. Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Client Services Representative. In this role, you will be responsible for delivering exceptional customer service and ensuring the prompt delivery of various on-site work assignments.

Main Responsibilities

- Provide timely and effective communication with customers and management regarding potential problems or concerns.
- Respond promptly to management and client requests via various channels, including email, phone, and text messages.
- Maintain a strong focus on providing excellent customer service and ensuring customer satisfaction.
- Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Perform a variety of tasks, including copy/print production, copier maintenance, mail/courier services, reception/office services, shipping/receiving, inventory services, warehouse, and file room/records file services, based on assigned location.
- Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.

Device Maintenance

- Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
- Follow established maintenance processes and procedures on a daily basis.
- Maintain routine upkeep of equipment, including cleaning glass and surfaces, clearing paper jams, replenishing toner, and loading paper.
- Evaluate equipment issues and notify the service department if unable to resolve.
- Deliver paper and assist end-users in basic functionality of equipment.
- Record meter reads and maintain service activity reports.
- Monitor supplies and restock inventory.

Copy/Print Production/Copy Center

- Responsible for prompt and accurate reproduction of all print requests.
- Review electronic files for print readiness, print documents, punch, bind, assemble, sort, laminate, and perform pre-delivery quality control checks.
- Receive, log, deliver, and track all activity for reporting purposes.
- Respond to customer requests and perform routine upkeep and basic maintenance of equipment.
- Record and track customer inquiries and fulfillment of requests.
- Perform daily convenience care functions as needed.

About You

We are looking for a highly motivated and detail-oriented individual with excellent communication skills and a strong focus on customer service. The ideal candidate will have a high school diploma or equivalent, plus less than one year of related experience. Basic computer skills and technical knowledge are required. The ability to work overtime, lift up to 50lbs, and spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties is also necessary. Additionally, the candidate must be able to work with minimal supervision and take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. The ability to multitask and prioritize in order to meet deadlines is essential.

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