Area Support Representative

3 days ago


New York, New York, United States Canon Solutions America, Inc. Full time
Job Overview

Canon Solutions America, Inc. is seeking a highly motivated and customer-focused Area Support Representative to join our team. As a key member of our Field Service team, you will be responsible for providing exceptional customer service and support to our clients in the New York area.

Key Responsibilities:

  • Provide prompt and professional service to clients, ensuring their needs are met and exceeded.
  • Perform routine maintenance and repairs on copier/printer equipment, ensuring optimal performance and minimizing downtime.
  • Collaborate with clients to identify and resolve issues, providing solutions and recommendations to improve their print experience.
  • Maintain accurate records and reports, ensuring timely and efficient communication with clients and internal stakeholders.
  • Participate in ongoing training and development to stay up-to-date on the latest technologies and best practices.

Requirements:

  • High school diploma or equivalent required; technical degree or certification preferred.
  • 1+ year of experience in customer service, field service, or a related field.
  • Excellent communication and problem-solving skills, with a strong focus on customer satisfaction.
  • Ability to work independently and as part of a team, with a flexible schedule to meet client needs.
  • Basic computer skills and knowledge of print technology preferred.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.


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