Client Service Representative III
1 week ago
This is a customer-facing position that requires strong communication skills and the ability to receive and address client concerns in an effective and timely manner.
Your ImpactMain Responsibilities:
- Promptly inform supervisors of potential problems or customer concerns.
- Review and respond to management and client requests via various channels.
- Provide excellent customer service and ensure client satisfaction.
- Contribute to the creation and maintenance of the Site Procedure Guide.
- Oversee workflow and job balance between staff to ensure tasks are completed within account SLA requirements.
- Communicate and train team members on changes to workflow or procedure.
- Manage daily and monthly records on service activity.
- Effectively communicate with clients and staff.
- May serve as the main point of contact for clients and participate in client meetings.
- Participate in the development and presentation of formal reporting requirements to clients.
- Address and remediate client concerns as the point of escalation onsite.
- Maintain the site procedure guide and document workflow processes and procedures.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
- Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer locations.
Follows daily, established maintenance processes and procedures. Maintains routine upkeep of equipment, including cleaning glass and surfaces, clearing paper jams, replenishing toner, and loading paper. Evaluates equipment issues and notifies the service department if unable to resolve. Delivers paper. Assists end-users in basic functionality of equipment. Records meter reads. Maintains service activity reports. Monitors supplies and restocks inventory.
About You:This is a customer-facing role that requires compliance with customer policies and protocols, which may include certain health-related screening and/or vaccinations.
This position will support our customer at site locations throughout the NY metropolitan area.
In accordance with applicable law, we are providing the anticipated hourly rate for this role:
$20.54 to 30.75/hour
HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
Prior experience in a customer service environment.
Good computer skills/technical knowledge.
Ability to multitask and prioritize in order to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work OT as needed.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
Ability to lift up to 50lbs.
Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
-
Client Service Representative III
2 weeks ago
New York, New York, United States Canon U.S.A., Inc. Full timeAbout the RoleAs a Client Service Representative III, you will be responsible for providing exceptional customer service to our clients in the field. This role requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.Main ResponsibilitiesProvide timely and effective support to clients in the...
-
Client Service Representative III
2 weeks ago
New York, New York, United States Canon Solutions America, Inc. Full timeAbout the RoleAs a Client Service Representative III at Canon Solutions America, Inc., you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision.Main Responsibilities:- Respond to client...
-
Office Service Representative III
2 weeks ago
New York, New York, United States Canon U.S.A., Inc. Full timeJob Title: Office Service Representative IIIAt Canon U.S.A., Inc., we are seeking a highly skilled and detail-oriented Office Service Representative III to join our team. This role is responsible for providing exceptional customer service and ensuring the smooth operation of our mailroom and office services.Key Responsibilities:Receive, sort, and deliver all...
-
Office Service Representative III
5 days ago
New York, New York, United States Canon U.S.A., Inc. Full timeJob Title: Office Service Representative IIIAt Canon U.S.A., Inc., we are seeking a highly skilled and detail-oriented Office Service Representative III to join our team. This role is responsible for providing exceptional customer service and ensuring the smooth operation of our mailroom and office services.Key Responsibilities:Receive, sort, and deliver all...
-
Field Service Representative III
3 weeks ago
New York, New York, United States Canon Business Process Services Full timeJob SummaryWe are seeking a highly organized and detail-oriented Field Service Representative III to join our team at Canon Business Process Services. As a key member of our mailroom operations team, you will be responsible for providing exceptional customer service, processing mail and packages, and maintaining a high level of productivity in a fast-paced...
-
Office Service Representative III
1 day ago
New York, New York, United States Canon Business Process Services Full timeJob SummaryWe are seeking a highly organized and detail-oriented Office Service Representative III to join our team at Canon Business Process Services. In this role, you will be responsible for handling all mail, packages, and interoffice correspondence, as well as providing exceptional customer service to our clients.Key ResponsibilitiesCustomer Service:...
-
Field Service Representative III
3 weeks ago
New York, New York, United States Canon Business Process Services, Inc. Full timeJob SummaryWe are seeking a highly organized and detail-oriented Field Service Representative III to join our team at Canon Business Process Services, Inc. As a key member of our mailroom operations team, you will be responsible for ensuring the smooth flow of mail and packages within our facility.Key ResponsibilitiesCustomer Service: Provide exceptional...
-
Field Service Representative III
4 weeks ago
New York, New York, United States Canon Business Process Services, Inc. Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Field Service Representative III to join our team at Canon Business Process Services, Inc. This role will be responsible for providing exceptional customer service, managing mailroom operations, and performing various administrative tasks.Key ResponsibilitiesCustomer Service: Provide top-notch...
-
Field Service Representative III
4 weeks ago
New York, New York, United States Canon Business Process Services, Inc. Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Field Service Representative III to join our team at Canon Business Process Services, Inc. This role will be responsible for providing exceptional customer service, managing mailroom operations, and performing various administrative tasks.Key ResponsibilitiesCustomer Service: Ensure total...
-
Office Service Representative III
2 weeks ago
New York, New York, United States Canon U.S.A., Inc. Full timeJob SummaryWe are seeking a highly organized and detail-oriented Office Service Representative III to join our team. In this role, you will be responsible for providing exceptional customer service, handling mail and packages, and performing various administrative tasks.Key ResponsibilitiesProvide top-notch customer service to internal and external...
-
Field Service Representative III
2 weeks ago
New York, New York, United States Canon U.S.A., Inc. Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Field Service Representative III to join our team at Canon U.S.A., Inc. As a key member of our office support team, you will be responsible for providing exceptional customer service, managing mail and packages, and performing various administrative tasks.Key ResponsibilitiesProvide top-notch...
-
Office Service Representative III
1 day ago
New York, New York, United States Canon Business Process Services, Inc. Full timeJob SummaryWe are seeking a highly organized and detail-oriented Office Service Representative III to join our team at Canon Business Process Services, Inc. This role is responsible for providing exceptional customer service, handling mail and packages, and performing various administrative tasks.Key ResponsibilitiesProvide top-notch customer service to...
-
Field Service Representative III
4 weeks ago
New York, New York, United States Canon USA & Affiliates Full timeJob SummaryWe are seeking a highly organized and detail-oriented Field Service Representative III to join our team. As a key member of our office support staff, you will be responsible for providing exceptional customer service, managing mail and packages, and performing various administrative tasks.Key ResponsibilitiesCustomer Service: Ensure total customer...
-
Field Service Representative III
4 weeks ago
New York, New York, United States Canon Business Process Services Full timeJob SummaryWe are seeking a highly organized and detail-oriented Field Service Representative III to join our team at Canon Business Process Services. In this role, you will be responsible for providing exceptional customer service, managing mailroom operations, and performing various administrative tasks.Key ResponsibilitiesProvide top-notch customer...
-
Office Service Representative III
1 week ago
New York, New York, United States Canon Business Process Services Full timeJob SummaryWe are seeking a highly organized and detail-oriented Office Service Representative III to join our team. In this role, you will be responsible for handling all mail, packages, and interoffice correspondence, as well as providing exceptional customer service to our clients.Key ResponsibilitiesReceive, sort, and deliver all incoming mail and...
-
Field Service Representative III
3 weeks ago
New York, New York, United States Canon USA & Affiliates Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Field Service Representative III to join our team at Canon USA & Affiliates. As a key member of our office services team, you will be responsible for providing exceptional customer service, managing mail and packages, and performing various administrative tasks.Key ResponsibilitiesCustomer...
-
Field Service Representative III
3 weeks ago
New York, New York, United States Canon Business Process Services Full timeJob SummaryWe are seeking a highly organized and detail-oriented Field Service Representative III to join our team at Canon Business Process Services. In this role, you will be responsible for providing exceptional customer service, managing mail and packages, and performing various administrative tasks.Key ResponsibilitiesCustomer Service: Ensure total...
-
Field Service Representative III
1 month ago
New York, New York, United States Canon Business Process Services Full timeJob SummaryWe are seeking a highly organized and detail-oriented Field Service Representative III to join our team at Canon Business Process Services. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing mailroom operations, and performing various administrative tasks.Key...
-
Office Service Representative III
2 weeks ago
New York, New York, United States Canon Business Process Services Full timeJob SummaryWe are seeking a highly organized and detail-oriented Office Service Representative III to join our team. As a key member of our mailroom and customer service team, you will be responsible for ensuring the smooth operation of our mail and package handling processes, as well as providing exceptional customer service to our...
-
Office Service Representative III
2 weeks ago
New York, New York, United States Canon USA & Affiliates Full timeJob SummaryWe are seeking a highly organized and detail-oriented Office Service Representative III to join our team. As a key member of our office operations team, you will be responsible for ensuring the smooth flow of mail, packages, and interoffice correspondence. This is a dynamic role that requires strong communication skills, attention to detail, and...
