Client Service Representative
7 days ago
We are seeking a highly organized and detail-oriented Client Service Representative to join our team at Canon Solutions America, Inc. in New York. As a Client Service Representative, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our mailroom and shipping/receiving functions.
Main Responsibilities:
- Provide prompt and accurate delivery of various on-site work assignments, ensuring customer satisfaction.
- Respond to management and client requests via emails, phone calls, and text messages, maintaining a high level of professionalism and courtesy.
- Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Perform a variety of tasks, including copy/print production, copier maintenance, mail/courier services, reception/office services, shipping/receiving, inventory services, warehouse, and file room/records file services, based on assigned location.
- Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Mail/Courier Services:
- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines, and all classes of United States Postal Services mail.
- Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
- Researches and routes unidentified and generic mail.
- Receives, logs, delivers, and tracks messenger items.
- Responds to customer requests.
- Performs routine upkeep of equipment.
- Records and tracks customer inquiries and fulfillment of requests.
Shipping/Receiving:
- Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
- Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
- Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
About You:
We are looking for a highly motivated and detail-oriented individual with excellent communication and customer service skills. The ideal candidate will have a high school diploma or equivalent, basic computer skills, and the ability to work overtime as needed. Additionally, the candidate must be able to lift up to 50lbs and spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
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