Client Service Representative
5 hours ago
We are seeking a highly organized and detail-oriented Client Service Representative to join our team at Canon Solutions America, Inc. in New York. As a Client Service Representative, you will be responsible for providing exceptional customer service and ensuring the prompt delivery of various on-site work assignments.
Main Responsibilities:- Promptly inform supervisors of potential problems or customer concerns.
- Review and respond to management and client requests via emails, phone calls, text messages, and verbal communication.
- Provide strong customer service and focus on customer satisfaction.
- Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Perform various tasks, including Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services, based on assigned location.
- Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines, and all classes of United States Postal Services mail.
- Track courier and accountable items (FedEx, UPS, Certified Mail, etc.).
- Research and route unidentified and generic mail.
- Receive, log, deliver, and track messenger items.
- Respond to customer requests.
- Perform routine upkeep of equipment.
- Record and track customer inquiries and fulfillment of requests.
- Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
- Receive shipments and count pieces, retain shipment paperwork, follow delivery schedule for incoming shipments, and secure customer signatures.
- Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
We are looking for a highly motivated and detail-oriented individual with excellent communication skills and a strong focus on customer service. The ideal candidate will have a high school diploma or equivalent experience, plus less than one year of related experience. Basic computer skills and technical knowledge are required. Ability to work overtime as needed and lift up to 50lbs. Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. Ability to work with minimal supervision and multitask to meet deadlines.
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
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