In-Room Dining Guest Services Representative

6 days ago


Chicago, Illinois, United States Hilton Hotels & Resorts Full time
Job Summary

As an In Room Dining Coordinator at Hilton Hotels & Resorts, you will play a vital role in delivering exceptional guest service and driving financial profitability. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Answer telephones and take guest food and beverage orders in a professional and courteous manner.
  • Process orders accurately and efficiently, ensuring timely delivery to guests.
  • Provide exceptional guest service, responding to guest inquiries and resolving any issues in a prompt and professional manner.
  • Work collaboratively with the hotel's culinary team to ensure seamless execution of in-room dining services.
  • Maintain a high level of knowledge about menu items, ingredients, and preparation methods to effectively communicate with guests.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit transactions.


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