Front Desk Representative

2 weeks ago

Washington, United States Donohoe Companies Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Capitol. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:
  • Check guests in and out of the hotel according to hotel and/or brand standards.
  • Inform guests about the hotel's facilities, policies, and procedures.
  • Handle hotel phone system, transfer calls to appropriate departments/guests, and accurately take messages for guests.
  • Take, modify, and cancel guestroom reservations.
  • Deal with inquiries, requests, and complaints from guests and coordinate with other departments to fulfill guest special requests.
  • Perform cashier duties, cash traveler's checks, post phone charges, and other miscellaneous charges to guest accounts.
  • Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
  • Follow in-house procedures to help ensure the security of guests and employees and know hotel emergency procedures.
  • Maintain cleanliness of the Front Office area.
Requirements:
  • Good communication and interpersonal skills.
  • Ability to stand for extended periods of time.
  • Ability to work in a fast-paced environment.
  • Ability to maintain control and composure in difficult situations and exhibit good judgment.
Benefits:

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and more. Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.

Compensation: $19.50 per hour (salaried positions are posted as the range given by the managers).

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