Front Desk Representative

2 weeks ago

Washington, United States NoGigiddy Full time
Front Desk Agent

We are seeking a skilled and friendly Front Desk Agent to provide exceptional service to our guests at various hotels, resorts, and lodging facilities. As a key member of our team, you will be responsible for ensuring a warm and welcoming experience for our guests.

Key Responsibilities:
  • Provide personalized service to guests, responding to their needs and inquiries.
  • Manage guest registrations, room assignments, and key distributions efficiently.
  • Process payments for accommodations and services in a timely and accurate manner.
  • Offer recommendations and information about hotel services, local attractions, and amenities.
  • Address guest complaints and concerns in a professional and empathetic manner.
  • Stay up-to-date on room availability, rates, and promotions to provide accurate information to guests.
  • Collaborate with housekeeping and maintenance staff to ensure guest satisfaction and room quality.
  • Perform administrative tasks such as filing, photocopying, and handling mail.
Requirements:
  • Proven experience in a Front Desk Agent, Receptionist, or similar role.
  • Excellent communication and organizational skills.
  • Proficiency in handling reservations software and phone systems.
  • Strong customer service orientation and problem-solving skills.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Flexibility to work in shifts, including nights, weekends, and holidays.
  • High school diploma; additional certification in hospitality is a plus.
Benefits:
  • Competitive pay and benefits package.
  • Opportunity to work in diverse hospitality environments.
  • Chance to develop strong customer service and communication skills.
  • Dynamic and supportive team atmosphere.

As a Front Desk Agent with NoGigiddy, you will have the opportunity to provide exceptional service to our guests and be a part of a dynamic and supportive team. If you are a skilled and friendly individual who is passionate about delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

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