Front Desk Representative

2 days ago

Washington, United States Hotel Spero Full time
Job Title: Front Desk Agent

Hotel Spero is seeking a highly skilled and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:
  • Welcome and register guests in a friendly and efficient manner
  • Assign rooms and ensure that all guests feel welcomed to the property
  • Process registration and check-out, and respond to guest inquiries and complaints
  • Coordinate with other departments to ensure guest satisfaction
  • Handle cash, credit card, currency conversions, and other financial transactions
  • Post charges to ledger, compute or adjust bill, collect payment, and make change for guests
Requirements:
  • High school diploma or GED
  • At least 18 years of age
  • Basic computer skills
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and retain tact and composure when resolving guest complaints

Why Work at Hotel Spero?

At Hotel Spero, we value our guests and strive to provide exceptional service and a memorable experience. As a Front Desk Agent, you will have the opportunity to work in a fast-paced and dynamic environment, and to make a real difference in the lives of our guests.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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