Technical Solutions Specialist

4 days ago


Orlando Florida, United States NBCUniversal Full time

Job Overview

At NBCUniversal, we're innovating the way sports and technology intersect. Our mission is to create larger-than-life events and connect with sports fans through technology. As a Technical Solutions Specialist, you'll be part of our NBC Sports Next team, which equips over 30 million players, coaches, athletes, sports administrators, and fans in 40 countries with more than 25 sports solution products.

Responsibilities

* Demonstrate independent analytical problem-solving abilities to remotely troubleshoot a wide range of issues and requests involving NBC Sports Next's proprietary software applications.
* Analyze, diagnose, and resolve product and IT-related cases, including installation and configuration of NBC Sports Next Golf software products, hardware/drivers, Windows 10 & 11 Operating Systems, Windows Server OS, Microsoft SQL Server, and more.
* Perform POS application server and SQL database migrations, SQL database troubleshooting, and advanced LAN, WAN, VLAN, Azure experience.
* Utilize tools like Wireshark, Microsoft SQL Profiler, and Salesforce (CRM) for testing and troubleshooting networks, databases, 3rd Party Interfaces, or API's.
* Serve as an escalation point for advanced or complex configurations and provide advanced technical & proprietary product knowledge consultation to our most valuable course partners.
* Participate in creation of internal training materials, documentation & public facing content, coach junior team members, and document defect replication steps and feature requests in the product management system.
* Take ownership of personal training needs and constantly seek ways to enhance knowledge and skills.

Requirements

* Advanced technical skills, including experience with proprietary software applications, hardware/drivers, operating systems, and databases.
* Excellent analytical and problem-solving abilities, with a strong attention to detail.
* Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
* Ability to work in a fast-paced, team-oriented helpdesk environment and prioritize multiple requests and tasks.

What We Offer

* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.

If you're passionate about solving complex technical problems and helping people improve their businesses, we encourage you to apply.



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