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Technical Support Specialist

2 months ago

Orlando, Florida, United States OneRail Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at OneRail, a leading logistics technology company. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and resolving technical issues in a timely and accurate manner.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Diagnose and resolve technical issues using technical expertise and problem-solving skills
  • Collaborate with internal teams to escalate unresolved issues and provide solutions
  • Document knowledge and create technical notes, articles, and SOPs
  • Prepare accurate and timely reports
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or related field
  • Proven experience in technical support, IT support, or technical analysis
  • Familiarity with JavaScript or other object-oriented programming languages
  • Experience interacting with REST APIs
  • Experience with SQL querying and agile methodologies
  • Strong problem-solving skills and excellent client-facing skills
About OneRail

OneRail is a fast-growing logistics technology company that provides innovative solutions for final mile delivery. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies.

We offer a competitive compensation package, health and wellness insurance, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology and customer support, we encourage you to apply for this exciting opportunity.