Service Operations Manager
2 weeks ago
White Star Machinery is a recognized provider of both new and pre-owned Bobcat compact construction machinery, including skid steers, track loaders, compact excavators, telehandlers, utility vehicles, and more. We pride ourselves on delivering thorough service both at our facility and on-site.
White Star Machinery is currently in search of a Service Operations Manager who is committed to providing outstanding service and enhancing customer satisfaction. Candidates should have the requisite skills, relevant experience in construction or agricultural machinery, and the leadership qualities necessary to mentor and guide a team.
Key Responsibilities
- Oversee daily operations, ensuring a smooth workflow and maintaining a skilled team of service technicians focused on customer needs.
- Design and implement effective repair strategies, optimizing job processes to improve service efficiency and customer satisfaction.
- Build and maintain customer relationships to enhance service satisfaction. Manage warranty service procedures to ensure equitable treatment and maximize vendor reimbursements.
- Anticipate capital expenditures for departmental enhancements. Ensure that shop equipment and vehicles are well-maintained and comply with regulatory standards (OSHA, EPA).
Required Qualifications
- 3-5 years of management experience is preferred.
- Previous experience as a field or service technician is advantageous.
- A collaborative mindset with a strong commitment to customer service and team support.
- A personable, problem-solving leader who is ethical, intelligent, and capable of remaining calm under pressure.
- Ability to cultivate and sustain relationships with customers, suppliers, and colleagues across various departments.
Employee Benefits
- Monday to Friday Day Shift: Enjoy a balanced work-life with a consistent weekday schedule, allowing evenings and weekends for personal pursuits.
- Family-Friendly Environment: Join a workplace that values family, fostering a positive and inclusive culture.
- Comprehensive Insurance: Access health, vision, and dental coverage, ensuring peace of mind for you and your family’s healthcare needs.
- Paid Time Off and Flexibility: Benefit from generous paid vacation and flexible time off to recharge and engage in personal interests.
- 401K with Profit Sharing and Bonuses: Secure your financial future with our 401K plan that includes profit sharing and bonuses, recognizing your contributions.
- Paid Training Opportunities: Enhance your skills with paid training programs designed to support your professional growth.
- Career Development: Explore various opportunities for advancement within the company, promoting internal professional development.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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