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Service Operations Manager

2 months ago


Topeka, Kansas, United States Briggs Automotive Group Full time
Position Overview:

The Service Operations Manager is responsible for the effective management of the service department, ensuring optimal service delivery, customer satisfaction, and financial performance. This role encompasses overseeing a skilled team of technicians, coordinating service workflows, and engaging with customers to enhance their experience. The manager plays a vital role in achieving departmental objectives while adhering to budgetary constraints.
Key Duties:
  1. Team Leadership:
    • Guide and mentor a team of automotive technicians and service advisors.
    • Conduct recruitment, training, and performance assessments.
    • Promote a collaborative and positive workplace culture.
  2. Customer Engagement:
    • Maintain high customer satisfaction levels through exceptional service.
    • Resolve customer issues promptly and effectively.
    • Communicate service options and needs clearly to customers.
  3. Operational Oversight:
    • Manage the scheduling and operational flow of the service department.
    • Ensure adherence to safety and environmental standards.
    • Establish and uphold service policies and procedures.
  4. Financial Oversight:
    • Track and manage the service department's financial performance and expenditures.
    • Develop strategies to enhance profitability.
    • Prepare and analyze financial reports and forecasts.
  5. Quality Assurance:
    • Guarantee that all services and repairs meet the highest quality standards.
    • Conduct regular inspections and quality assessments.
    • Maintain comprehensive records of service activities and repairs.
Qualifications:
  • Education:
    • High school diploma or equivalent (mandatory).
    • Associate or Bachelor's degree in automotive technology, business management, or a related discipline (preferred).
  • Experience:
    • 3-5 years of experience in automotive service, including supervisory or managerial roles.
  • Skills:
    • Proven leadership and team management skills.
    • Outstanding customer service and communication abilities.
    • Expertise in automotive repair and service methodologies.
    • Strong financial management skills with the ability to analyze budgets and financial reports.
    • Excellent problem-solving capabilities and attention to detail.
    • Familiarity with service management software and tools.
Work Environment:
  • Work is primarily conducted in a service shop setting.
  • Exposure to noise, fumes, and other automotive repair-related hazards.
  • Flexibility for occasional evening and weekend work may be necessary.
Conclusion:

The Service Operations Manager is essential for ensuring the service department functions efficiently, meets financial targets, and provides outstanding customer service. This role requires a combination of technical expertise, leadership capabilities, and business insight.