Guest Services Operations Manager

2 weeks ago


Topeka, Kansas, United States Hotel Topeka at City Center Full time
Job Overview

We are seeking a dedicated Hospitality Reception Manager who will ensure that every visitor experiences outstanding service, fostering loyalty and repeat visits. As the primary point of contact for guests, you will oversee front desk operations and staff management, maintaining our commitment to exceptional customer care.

Key Responsibilities:
  • Manage the front desk budget and procure necessary office supplies.
  • Prepare occupancy reports and financial summaries for the management team.
  • Recruit, train, and oversee front desk personnel, including concierge and front desk agents, ensuring they deliver superior guest services and adhere to hotel policies.
  • Engage with guests in person and via phone, addressing inquiries and resolving any issues that arise.
  • Supervise all front desk activities, guaranteeing the highest level of guest satisfaction.
Qualifications:
  • A minimum of 1 year of experience in the hospitality sector.
  • Demonstrated ability to multitask, communicate effectively, and manage teams.
  • High school diploma or equivalent certification (GED) is required.
  • At least 2 years of experience in a supervisory role within the hospitality industry.
  • Proficiency in MS Office and basic bookkeeping skills is preferred.
About Hotel Topeka at City Center

Join a vibrant workplace with a supportive team. We offer numerous career opportunities within our hotel, allowing for professional growth and advancement.



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