Customer Support Specialist

2 weeks ago


Chicago, Illinois, United States Restore Hyper Wellness Full time
Position Overview

Customer Support Specialist Role

Restore Hyper Wellness is on the lookout for a dedicated Customer Support Specialist to enhance our vibrant team. If you are energized by a dynamic work environment and possess a strong interest in health and wellness, we would love to hear from you.

In the role of Customer Support Specialist, you will be essential in fostering and upholding the Restore ethos. We seek a collaborative individual with excellent communication abilities to assist our clientele with a variety of inquiries and support requirements. This is an opportunity to contribute to Restore's mission of empowering individuals to engage more fully in their passions through our cutting-edge, scientifically supported wellness offerings.

Key Responsibilities
  • Address customer inquiries promptly and professionally through various communication channels including phone, text, and email.
  • Follow up with potential clients generated through our digital marketing initiatives.
  • Assist clients in scheduling appointments and navigating our array of services.
  • Provide detailed information regarding Restore's wellness offerings and products.
  • Ensure customer satisfaction by following up to address any concerns or needs.
  • Maintain precise records of customer interactions and transactions.
  • Collaborate with colleagues to guarantee exceptional customer service.
  • Stay informed about our services, promotions, and policies to relay accurate information to clients.
  • Engage in continuous training and development to improve customer service capabilities.
Qualifications
  • A genuine enthusiasm for health and wellness, with a strong interest in fitness.
  • Outstanding verbal and written communication skills.
  • Strong problem-solving skills with the ability to navigate challenging situations effectively.
  • Proficiency in customer relationship management (CRM) software and other relevant technologies.
  • A passion for sales and customer engagement.
  • A proven history of delivering high-quality customer service.
  • Detail-oriented with the ability to manage multiple responsibilities simultaneously.
  • A bachelor's degree is advantageous but not mandatory.
Benefits of Working with Restore
  • Competitive compensation package.
  • 401K plan and health insurance options.
  • Complimentary and discounted access to Restore's innovative wellness services.
  • Paid participation in local fitness and community events.
  • Opportunities for professional growth within the organization.
  • The satisfaction of positively impacting individuals' lives on a daily basis.

About Restore Hyper Wellness
Restore Hyper Wellness + Cryotherapy stands as the premier retail provider of alternative health and wellness solutions in the United States. Our mission is to make Hyper Wellness accessible, affordable, and enjoyable for everyone. We aim to help individuals from diverse backgrounds feel better and perform at their best, enabling them to pursue their passions in life.



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