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Sales Support Specialist

2 months ago

West Chicago, Illinois, United States PackSmart, Inc. Full time
Sales Support Specialist

Are you eager to elevate your sales expertise while becoming an integral part of our dynamic team? PackSmart, Inc. is the perfect place for you.

About Us:
PackSmart, Inc. is a thriving family-owned enterprise specializing in packaging supplies and equipment, based in West Chicago, Illinois.

Since our inception in 1979, we have built a reputation for exceptional employee and customer care.

We provide a collaborative work atmosphere, flexible scheduling, and utilize the Entrepreneurial Operating System (EOS) to ensure our team members are aligned with our journey and objectives.

Our Core Values:

• Willingness to learn and adapt
• Positivity and engagement
• Continuous improvement
• Collaboration
• Integrity

We seek candidates who consistently embody these values.

We value individuals who are open to change and ready to challenge conventional methods to enhance efficiency and customer service.


Position Overview:

We are in search of a motivated Sales Support Specialist to identify new business prospects, assist in marketing lead generation, contribute to the development of our sales pipeline, and actively engage in daily sales operations.

This role will support our external sales team and work closely with clients, reporting directly to the Sales Manager.


Qualifications:
• Minimum of 2 years of experience in B2B sales preferred
• Associate degree or equivalent experience in B2B sales
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to thrive in fast-paced, challenging environments
• Strong multitasking and prioritization skills
• Excellent verbal and written communication abilities; comfortable using both for outreach
• Familiarity with CRM applications preferred (experience with Zoho is a plus)
• Knowledge of Microsoft Dynamics NAV is advantageous
• Keen attention to detail and relationship-building skills
• Positive, team-oriented self-starter capable of working independently and collaboratively to meet team objectives

Key Responsibilities:
• Drive sales growth by acquiring new clients through proactive outreach
• Upsell products to existing clients
• Source products and prepare proposals/quotes
• Maintain CRM records related to customer interactions
• Commit to scheduling a minimum of 4 qualified appointments for Outside Sales Representatives each month
• Actively listen to clients to identify business challenges
• Collaborate with Outside Sales Representatives to close projects
• Maintain pricing information for assigned clients
• Keep clients updated on pricing changes
• Process customer orders

Benefits:
Our employees are vital to our success.

We are committed to investing in their future by offering:
• Excellent career advancement opportunities
• Competitive hourly compensation ranging from $20 to $29, based on experience
• Flexible in-office and remote work schedules (initial telecommuting limited for the first 90 days before transitioning to a hybrid model)
• Business casual work environment
• Comprehensive health insurance options (including dental and vision)
• Life insurance
• Employee Assistance Program (EAP)
• 401(k) plan with discretionary matching (deferral rates exceeding industry standards)
• Paid holidays, vacation, personal, and sick days
• Learning and development opportunities through online training courses
• Excellent work-life balance
• Core Value Recognition Program
• Interdepartmental communication and team-building events

Equal Opportunity Employer:

PackSmart, Inc. is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, marital status, sex, gender identity, age, color, religion, national origin, veteran status, disability, sexual orientation, or any other characteristic protected by law.