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Customer Support Specialist

2 months ago

Chicago, Illinois, United States Restore Hyper Wellness Full time
Position Overview

Role of a Customer Support Specialist

Restore Hyper Wellness is on the lookout for a dedicated Customer Support Specialist to enhance our vibrant team. If you excel in a dynamic setting and are passionate about health and wellness, we would love to hear from you.

As a Customer Support Specialist, you will be essential in fostering and upholding the Restore ethos. We seek a collaborative individual with excellent communication abilities to assist our clients with various inquiries and support requirements. This is your opportunity to contribute to Restore's mission of empowering individuals to engage in activities they love through our innovative wellness solutions.

Key Responsibilities
  • Address customer inquiries promptly and professionally through various communication channels including phone, text, and email.
  • Follow up with potential clients generated through our marketing initiatives.
  • Assist clients in scheduling appointments and navigating our array of services.
  • Provide detailed information regarding Restore's wellness offerings and products.
  • Ensure customer satisfaction by following up to address their needs and concerns.
  • Maintain precise records of customer interactions and transactions.
  • Collaborate with colleagues to guarantee exceptional customer service.
  • Stay informed about our services, promotions, and policies to deliver accurate information to clients.
  • Engage in continuous training and development to refine customer service skills.
Qualifications
  • A genuine enthusiasm for health and wellness, with a strong interest in fitness.
  • Outstanding verbal and written communication skills.
  • Strong problem-solving capabilities and the ability to manage challenging situations effectively.
  • Proficiency in using customer relationship management (CRM) software and other relevant technologies.
  • A passion for sales.
  • A proven history of providing excellent customer service.
  • Detail-oriented with the ability to handle multiple tasks simultaneously.
  • A Bachelor's degree is preferred but not mandatory.
Benefits of Working with Restore
  • Competitive compensation.
  • 401K and health insurance options.
  • Complimentary and discounted access to Restore's innovative wellness services.
  • Paid participation in local fitness and social events.
  • Opportunities for internal advancement.
  • The satisfaction of positively impacting people's lives daily.
About Restore Hyper Wellness

Restore Hyper Wellness + Cryotherapy stands as the premier retail provider of alternative health and wellness modalities in the United States. Our mission is to make Hyper Wellness accessible, affordable, and enjoyable for everyone. We aim to help individuals from diverse backgrounds feel better and perform at their best, enabling them to engage in what they love most in life.


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