Resort Call Center Manager

3 weeks ago


Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time

**Job Overview**

The **Call Center Supervisor** position at the Choctaw Resort offers a unique opportunity to lead a dynamic team and drive exceptional customer service. As a key member of our resort's operations team, you will contribute to creating memorable experiences for our guests.

**Key Responsibilities**

  • Directly supervise the daily activities of the call center staff on assigned shifts.
  • Conduct performance evaluations, provide feedback, and implement training programs to enhance staff skills.
  • Maintain accurate records and reports, adhering to established policies and procedures.

**Requirements and Qualifications**

  • A minimum of one year experience in a related field, preferably in a call center or reservation environment.
  • Proven supervisory or management experience in a fast-paced resort setting.
  • Demonstrated ability to communicate effectively and resolve conflicts in a fair and professional manner.

**Benefits Package**

  • Competitive salary range of $50,000 - $65,000 per annum.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.


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